BDC Representative

BDC Representative Payne Chevrolet Buick

GMC - 5.0

Weslaco, TX Job Details Full-time $2,400 - $5,000 a month 3 days ago Benefits Paid training Health insurance Dental insurance Paid time off Vision insurance Employee discount Opportunities for advancement Life insurance Qualifications Computer operation Spanish Report writing Multitasking Sales Phone communication Customer service Call center experience High school diploma or GED Data entry CRM system proficiency Productivity software Appointment scheduling Dealership experience Entry level Under 1 year Time management Client interaction via phone calls Full Job Description The BDC Reps are responsible answering inbound calls, setting appointments, responding to internet inquiries, and making outbound calls. The BDC Rep will utilize our CRM and the internet to respond to inquiries, update customer records, and closely track customer activity.

RESPONSIBILITIES

Answer incoming calls & respond to internet inquiries with courtesy, accuracy and professionalism Follow up with existing and potential customers to generate appointments Reschedule no-show customers Make appointments for Sales Promptly and accurately enter all customer inquiry data into the Customer Relationship Management (CRM) Compile all necessary reports, forms, and other documentation on a timely basis Work in conjunction with the Sales Department - consultants and managers Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers Perform other job-related duties as assigned

SKILLS/REQUIREMENTS

Previous call center / sales experience preferred Knowledge of vehicles / automotive industry a plus Confident and professional phone manner Experience utilizing inventory and/or CRM systems Strong/outgoing personality MS Office Suite computer skills Ability to work independently and as part of a team in a fast paced environment Strong organizational and time management skills Ability to read and comprehend rules, regulations, policies and procedures

Job Type:

Full-time Pay:

$2,400.00 - $5,000.00 per month

Benefits:

Dental insurance Employee discount Health insurance Life insurance Opportunities for advancement Paid time off Paid training Vision insurance

Education:

High school or equivalent (Required)

Experience:

Sales Experience:

1 year (Preferred)

Customer Service:

1 year (Preferred) Call center: 1 year (Preferred)

Language:

Do you speak Spanish? (Required)

Work Location:

In person