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Job Description
Director of Professional Services at Prosum Director of Professional Services at Prosum in Lawndale, California Posted in 2 days ago.
Type:
full-time
Job Description:
Director of Professional Services Salary Range:
$165k to $180k Overview A growing technology services organization is seeking a Director of Professional Services to lead consulting delivery operations, drive client success, and support business growth initiatives. This leadership role is responsible for overseeing end-to-end delivery of IT consulting engagements, including project scoping, execution, implementation, and transition to managed services support. The ideal candidate brings a strong blend of technical leadership, operational management, financial accountability, and client-facing consulting experience within an MSP or IT services environment. Key Responsibilities Professional Services Leadership Lead and mentor a team of consultants, engineers, and project leaders Manage resource allocation, utilization, and project staffing across multiple engagements Conduct performance evaluations, coaching, and professional development planning Build scalable delivery processes and reduce operational dependencies through cross-training and documentation Project Delivery & Operations Oversee active consulting engagements to ensure successful delivery within scope, timeline, and budget Establish and maintain standardized delivery methodologies, documentation standards, and implementation procedures Manage project risks including scope creep, resource constraints, and technical blockers Ensure smooth transition of completed projects into ongoing managed services support Maintain high levels of client satisfaction through proactive communication and operational excellence Financial & Business Performance Own consulting services profitability, revenue realization, and contribution margin performance Drive successful project execution with strong focus on forecasting, budgeting, and resource planning Monitor engagement health, utilization metrics, and delivery KPIs Support operational efficiency and continuous process improvement initiatives Business Development Support Partner with sales and account management teams on pre-sales activities including discovery, solution design, scoping, and effort estimation Participate in proposal development, client presentations, and strategic planning discussions Identify opportunities to expand client relationships and convert consulting engagements into recurring managed services opportunities Assist in developing repeatable service offerings and scalable consulting solutions Strategic & Technical Leadership Stay current on emerging technologies and industry best practices Provide leadership across infrastructure, cloud, networking, security, endpoint management, and managed services operations Collaborate cross-functionally with technical operations, service desk, infrastructure, and security teams Drive improvements in service delivery methodology, client experience, and operational maturity Qualifications for the Role Required Experience Bachelor's degree in Information Technology, Computer Science, Business, or related field preferred 10+ years of experience in IT consulting, professional services, or technical project delivery 7+ years of leadership experience managing technical teams and client engagements Experience working within an MSP, managed services, or IT services organization Proven track record delivering complex projects on time and within budget Experience supporting pre-sales efforts, proposal development, and client presentations Strong understanding of project financials, budgeting, forecasting, and margin management Technical Knowledge Broad technical understanding across: Microsoft Azure and cloud technologies Microsoft 365 environments Infrastructure and systems administration Networking and security Backup and disaster recovery solutions Endpoint management and managed services operations Familiarity with Cisco Meraki and enterprise networking concepts preferred Knowledge of IT service management frameworks and professional services delivery models Preferred Certifications
PMP ITIL
Microsoft Certifications Other relevant infrastructure, cloud, or project management certifications Core Competencies Leadership and team development Strategic planning and operational execution Client relationship management Financial and business acumen Project and program management Communication and presentation skills Problem-solving and decision-making Adaptability and change management Additional Information Leadership role with oversight of multiple concurrent client engagements Opportunity to influence delivery strategy, operational growth, and consulting excellence Collaborative environment focused on innovation, client success, and continuous improvement
