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Sales Manager
Job
Imagine Cruising
Altamonte Springs, FL (In Person)
$75,000 Salary, Full-Time
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Job Description
Sales Manager Imagine Cruising Altamonte Springs, FL Job Details Full-time $70,000 - $80,000 a year 5 hours ago Benefits Health insurance 401(k) Qualifications Microsoft Outlook Finance Sales analysis Sales training Lead generation Sales data analysis Team development Profit & loss Sales performance monitoring (sales process improvement strategies) Sales coaching Activity sales targets Closing sales leads Profit and loss analysis Staff development Full Job Description Job Purpose The Reservation Manager will oversee, manage and lead the sales team, together with the other Reservation Managers, ensuring daily performance targets are achieved to maximise Company profit.
Accountabilities:
- Achieve company sales KPIs through the successful conversion of inquiries.
- Prepare, brief, and motivate sales staff for the day ahead, ensuring communication of key messages.
- Ensure prompt responses to inbound phone calls and email inquiries.
- Compile and analyze sales figures—daily, weekly, and monthly.
- Collect customer feedback and conduct market research.
- Provide feedback to the Product Department on calls received and obstacles that had to be overcome.
- Attend cross-department meetings to share information and improve overall results.
- Continuously evaluate the sales team's performance through call monitoring and provide feedback on strengths and development areas.
- Monitor individual and team QA and error scores with a strong focus on accuracy.
- Report on staff attendance, absences, and completion of return-to-work meetings.
- Manage pre- and post-sales customer escalations in a timely and professional manner. Qualifications/ skills/ experience / knowledge Essential
- Ensure the highest level of service is provided to deliver an exceptional customer experience.
- Proven track record of delivering sales results in line with company KPIs.
- Excellent written and verbal communication skills, with strong interpersonal abilities.
- Demonstrate and analyze open, sell, and close processes in line with company expectations, and provide sales structure coaching when needed.
- Embrace change when new strategies are introduced by the business.
- Maintain high motivation and a positive atmosphere within the sales office at all times.
- A confident, resilient individual with a friendly and approachable personality.
- Ability to be flexible, decisive, and quick-thinking.
- Self-motivated with a positive outlook and a clear focus on high quality and business profitability.
- Able to work extended hours when required.
- Ability to work well under pressure.
- Understand profit and loss calculations and basic business finance, such as gross margin percentages and calculations. Desirable
- Experience within the travel industry
- Experience within a management position
- Experience of MS Office 2000 or later, particularly Excel and Word, Edge, Teams and Outlook.