Business Development Center (BDC) Manager / Social Media Coordinator

Business Development Center (BDC) Manager / Social Media Coordinator

SUNSHINE CARTS

Pompano Beach, FL Job Details Full-time $36,000 - $50,000 a year 1 day ago Qualifications Computer operation Organizational skills Prospecting Facebook Instagram Full Job Description Job Overview Sunshine Carts is seeking a highly motivated and organized BDC Manager / Social Media Coordinator to generate appointments, follow up with leads, and maintain a strong online presence. This position plays a critical role in driving showroom traffic, increasing sales opportunities, and ensuring every customer receives a world-class experience from the first interaction to the final sale. Key Responsibilities Business Development Center (BDC) Manage all incoming internet, phone, social media, and walk-in leads. Contact leads daily through phone calls, text messages, emails, and social media messaging. Schedule appointments for sales representatives and management. Follow up with unsold leads to maximize appointment and sales opportunities. Maintain accurate customer records within the CRM system. Track appointment show rates, sold rates, and lead activity. Re-engage previous customers for referrals, upgrades, and repeat business. Confirm upcoming appointments and provide reminders. Work closely with the sales team to ensure smooth customer handoffs. Social Media & Marketing Upload inventory photos and videos to Facebook Marketplace daily. Create and post content on Instagram, Facebook, and other social media platforms. Monitor social media messages and respond promptly to inquiries. Promote sales events, specials, financing offers, and new inventory. Assist in creating marketing campaigns and advertisements. Ensure all listings are accurate, professional, and up to date. Capture customer delivery photos and testimonials for social media content. Help grow Sunshine Carts' online presence and brand awareness. Daily Expectations Make outbound phone calls to active and previous leads. Send follow-up emails and text messages. Schedule and confirm customer appointments. Update CRM notes and customer records. Post new inventory and promotional content online. Respond to social media inquiries and marketplace leads. Maintain a positive and professional attitude with every customer interaction. Qualifications Previous BDC, customer service, sales, or marketing experience preferred. Strong communication and organizational skills. Comfortable making outbound phone calls and following up with customers. Experience with Facebook Marketplace, Instagram, and social media platforms. Basic computer skills and CRM experience preferred. Self-motivated and goal-oriented. Ability to multitask in a fast-paced environment.

Performance Goals Appointment Set Rate Appointment Show Rate Lead Response Time Sales Conversion Rate Social Media Engagement Marketplace Lead Generation Customer Satisfaction & Online Revies Pay:

$36,000.00 - $50,000.00 per year

Work Location:

In person