Director of Retail Operations and Community Impact - Hidden Treasures Resale Store

Director of Retail Operations and Community Impact - Hidden Treasures Resale Store Visiting Nurses Association & Hospice - 4.0 Vero Beach, FL Job Details Full-time 6 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Referral program Qualifications Operations management Team development Store management Fundraising Retail management Full Job Description Position Summary Provides strategic and operational leadership for VNATC's 25,000 sq ft Hidden Treasures resale operation. Responsible for revenue growth, customer experience, donation growth, merchandising excellence, staff and volunteer leadership, community visibility, and financial stewardship. Leads the store as a mission-driven retail enterprise generating critical support for hospice and community care. Key Responsibilities Revenue & Financial Performance

• Achieve annual revenue target of $1.7M+
• Manage payroll, expenses, and contribution margin
• Drive average ticket growth
• Analyze trends and implement corrective actions Retail Operations
• Maintain exceptional store standards
• Lead merchandising strategy and seasonal resets
• Oversee receiving, pricing, inventory flow, furniture operations
• Ensure safety, compliance, and loss prevention People Leadership
• Lead and inspire staff and volunteers
• Build accountability and engagement culture
• Recruit, coach, develop leaders
• Conduct performance management Community & Donation Growth
• Build donor partnerships
• Represent VNATC publicly
• Expand estate/realtor/church donation channels
• Partner with marketing for promotions Mission Integration
• Connect store success to patient/family care impact
• Promote VNA mission in customer experience Qualifications
• Bachelor's preferred
• 5+ years retail leadership
• Experience managing $1M+ business preferred
• Team leadership experience (15+ people)
• Strong KPI and financial acumen
• Community-facing leadership style
• Nonprofit/thrift experience preferred

Job Type:

Full-time Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Referral program Vision insurance

Work Location:

In person