Regional Service Training Manager

Meet Vestis®: For the People Who Make It All Work At Vestis®, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most. More than a provider, we are a partner in productivity, trusted to keep you running. Join us and build a career supporting the people who make it all work.

Job Overview:

The Regional Service Training Manager plays a critical role in driving performance, growth, and retention across the Field Service teams. This position is responsible for designing, delivering, and leading impactful learning and development programs that align with business strategies and elevate organizational capability. The Regional Service Training Manager will facilitate instructor-led and virtual training, develop curriculum, and collaborate across departments to implement learning solutions that support onboarding, compliance, and continuous improvement.

Responsibilities/Essential Functions:

Develop and deliver training programs that support service operations and customer experience excellence. Collaborate with cross-functional teams to identify learning needs and implement blended learning solutions. Utilize a variety of instructional methodologies to engage learners and drive behavior change. Conduct virtual instructor-led training, including recurring sessions and train-the-trainer programs. Lead onboarding readiness checks for Route Sales Representatives (RSRs) and audit onboarding compliance. Provide one-on-one field coaching and feedback to new hires and Service management. Provide weekly review and communication of onboarding Key Performance Indicators (KPIs) to senior regional leadership. Review MC compliance and guide field service management on policies and best practices, creating plans for General Managers to address gaps. Schedule and facilitate live virtual onboarding cohorts for RSRs. Evaluate training effectiveness and continuously improve programs based on feedback and performance metrics. Build a culture of learning and development focused on service excellence within the region.

Knowledge/Skills/Abilities:

Proven ability to lead training initiatives linked to business objectives. Strong presentation, facilitation, and communication skills. Demonstrated success in implementing learning solutions across various formats. Ability to manage multiple projects and deliver results in a fast-paced environment. Strong customer service orientation and understanding of field operations. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); knowledge of Adobe Acrobat and Learning Management Systems preferred.

Experience/Qualifications:

Bachelor's degree in a related field or equivalent experience. Experience in Learning & Development, with experience in planning and implementing professional development programs. 3 years of management experience in service operations preferred.

Working Environment/Safety Requirements/Physical Requirements:

Willingness to travel up to 50%. Ability to work independently and collaboratively across various locations. Comfortable facilitating training in virtual, classroom, and field environments. May require occasional lifting, travel, and working in varying conditions depending on training location. Headquartered in Roswell, GA, Vestis® is the second largest provider in the industry with over 300,000 customer locations and approximately 20,000 teammates across North America. Vestis® is a leader in the B2B uniform and workplace supplies category. Vestis® provides clean and safe uniform services and workplace supplies to a broad range of North American customers from Fortune 500 companies to locally owned small businesses across a broad set of end markets. The Company's comprehensive service offering includes a full-service uniform rental program, cleanroom and other specialty garment processing, floor mats, towels, linens, managed restroom services, first aid supplies and more. Vestis® is an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Vestis Commitment to Equal Opportunity Employment If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information below to request the appropriate accommodation. Reasonable Accommodations and the Online Application Process Consistent with Vestis and Canadian Linen's commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at accessibility@vestis.com. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis. Thank you for your interest in an employment opportunity with Vestis, Canadian Linen and Québec Linge.