Head of Prism Operations

Job Summary The Head of Prism Operations leads a distributed, technically sophisticated team responsible for delivering Clearwater's Prism product to clients. This is a high-impact leadership role at the intersection of client reporting, data engineering, and people management. The ideal candidate thrives in ambiguous, fast-evolving product environments, brings hands-on technical depth in data pipelines and client reporting, and has a proven track record of leading cross-functional, globally distributed teams. This person will own client escalations, drive delivery excellence, and be a key partner to sales and product as Prism scales. Responsibilities Leads a distributed team of approximately 15 engineers, analysts, and delivery specialists across Boise, Edinburgh, and India Owns end-to-end delivery of Prism implementations, ensuring quality, timeliness, and client satisfaction Acts as primary escalation point for client issues; drives solutioning and resolution with a sense of urgency Partners with Sales to scope, support, and close new Prism opportunities Collaborates with Product Management to surface client feedback, prioritize enhancements, and improve product maturity Manages team performance through regular 1-on-1s, goal setting, and career development Establishes and monitors project and delivery metrics; implements process improvements to reduce client escalation frequency Integrates recently onboarded team members from acquired entities and aligns team culture and ways of working Coordinates coverage across time zones to support a global client base, including APAC and EMEA Required Skills Deep understanding of data pipeline design, data ingestion, and data normalization Proficiency in SQL and query development for reporting and data analysis Experience with client reporting platforms and building production-grade reports Strong client-facing communication skills, including comfort managing escalations at senior levels Demonstrated ability to lead and develop distributed, cross-functional teams Exceptional problem-solving skills in high-pressure, client-impacting situations Ability to operate effectively in early-stage or evolving product environments Preferred Skills Familiarity with financial data, investment accounting, or client reporting in the asset management or fintech space Experience supporting pre-sales or solutioning conversations alongside a sales team Background in data migration, systems integration, or product delivery at scale Education & Experience Bachelor's degree in Computer Science, Economics, Engineering, Finance, or a related technical field; advanced degree a plus 8+ years of relevant experience in data engineering, technical delivery, or client-facing program management 3+ years of people management experience, preferably leading teams of 10 or more Experience engaging with senior and executive client stakeholders Prior experience with project management methodologies and tools Thank you for your interest in a career with Clearwater! Clearwater Analytics (

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CWAN) is transforming investment management with the industry's most comprehensive cloud-native platform for institutional investors across global public and private markets. While legacy systems create risk, inefficiency, and data fragmentation, Clearwater's single-instance, multi-tenant architecture delivers real-time data and AI-driven insights throughout the investment lifecycle. The platform eliminates information silos by integrating portfolio management, trading, investment accounting, reconciliation, regulatory reporting, performance, compliance, and risk analytics in one unified system. Serving leading insurers, asset managers, hedge funds, banks, corporations, and governments, Clearwater supports over $8.8 trillion in assets globally. Learn more at www.clearwateranalytics.com. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with the job description, we encourage you to still apply! You may be just what we're looking for.