Director of Install Sales

Director of Install Sales PC Home Center New Albany, IN Job Details Full-time $55,000 - $75,000 a year 20 hours ago Benefits AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Qualifications Vendor relationship building Construction safety management Supplier management Construction project management English High school diploma or GED Driver's License Bachelor's degree Driving Construction team management Construction scheduling Construction quality control Project scheduling Senior leadership Full Job Description About the Role The Director of Install Service provides strategic and operational leadership for all installation and field service activities across the organization. This role owns the performance, scalability, and quality of installation services supporting windows, doors, siding, cabinetry, and future product lines across residential, multi-unit, and commercial projects. As a key member of the Operations Leadership Team, the Director drives process standardization, continuous improvement, and customer satisfaction while building a best-in-class installation platform. ‍ Key Responsibilities Lead and develop project managers, field service teams, and technical service/repair functions Oversee end-to-end installation execution from scheduling through completion, punch lists, and warranty support Design and implement standardized installation processes to ensure consistency, quality, and scalability Establish and track KPIs including on-time completion, first-pass quality, rework, safety, customer satisfaction, and margin Implement quality control programs including inspections, audits, and corrective actions Partner cross-functionally with Sales, Operations, Purchasing, and Customer Service to ensure seamless handoffs Manage vendor, contractor, and subcontractor relationships to ensure capacity and performance Drive continuous improvement initiatives using data and Lean principles Ensure compliance with safety standards, building codes, and manufacturer requirements Support expansion into new products and installation services as the business grows ‍

Qualifications Required:

Bachelor's degree in Construction Management, Operations, or related field (•or equivalent experience) 8+ years of experience in construction or installation operations with progressive leadership responsibility Proven experience managing managers and field teams in a multi-project environment Strong knowledge of scheduling, jobsite safety, and quality controls Excellent leadership, communication, and management skills Valid driver's license and ability to travel locally ‍

Preferred:

Direct experience with window and door installation Exposure to siding, cabinetry, or related building products Lean or continuous improvement training Experience scaling installation or service organizations ‍ Work Environment This role combines office, store, and active jobsite environments and requires regular time in the field, including walking and navigating uneven terrain. Reasonable accommodations may be made. Why Join Us You'll have the opportunity to directly shape and scale a critical operational function, work closely with executive leadership, and position installation services as a core strategic advantage for the organization. ‍ PC offers competitive wages and benefits, including: Medical, Dental & Vision Insurance Holiday and Vacation Pay 401(k) Plan with Company 401(k) Matching Contributions Short and Long-Term Disability Insurance, Life, and AD&D Insurance; voluntary term life insurance Discount Program (after eligibility period) ‍ PC Home Center and PC Lumber & Hardware are committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon PC's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

Pay:

$55,000.00 - $75,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance Application Question(s): Do have experience in construction or installation operations with progressive leadership responsibility? Do you have proven experience managing managers and field teams in a multi-project environment? Do you have strong knowledge of scheduling, jobsite safety, and quality controls, excellent leadership, communication, and management skills? Do you have valid driver's license and ability to travel locally? Please provide 2-3 dates/ times you are available for a phone interview.

Education:

High school or equivalent (Required)

Language:

English (Required)

Work Location:

In person