Inside Sales Manager #hiringnow

The Inside Sales Manager drives profitable revenue growth by leading a high-performing inside sales team, developing strategic customer relationships, and executing disciplined sales processes. This role serves as a senior ambassador of General Stamping & Metalworks (GSM), representing the company's capabilities, values, and ensuring products are delivered on time. The Inside Sales Manager balances hands-on customer engagement with team leadership, ensuring responsiveness, margin discipline, and exceptional customer experience. Key Responsibilities Sales Leadership & Revenue Growth Manage and prioritize customer opportunities using GSM's defined sales process and Microsoft Dynamics 365 / ERP tools. Collaborate with Business Development Managers (BDMs) to support account strategies, pipeline development, and follow-up activities. Customer Engagement & Strategic Selling Conduct customer and prospect meetings, needs assessments, and on-site visits to understand requirements and uncover value-added solutions. Serve as a senior point of contact for key accounts, ensuring proactive communication and follow-through on commitments. Enhance customer experience by resolving issues, managing expectations, and strengthening long-term partnerships. Sales Leadership, Execution & Cross-Functional Accountability Lead, coach, and develop the Inside Sales and Client Development team to deliver consistent performance, responsiveness, and profitable revenue growth. Establish clear priorities, balance workloads, and allocate resources to meet demand in a fast-paced, high-volume manufacturing environment. Set expectations and hold the team accountable for professional customer communication, opportunity progression, and follow-through. Own CRM and ERP process discipline to ensure data accuracy, pipeline visibility, and informed commercial decision-making. Drive continuous improvement in sales processes, internal handoffs, and customer responsiveness. Key Performance Indicators (KPIs) On-time response to customer inquiries Customer satisfaction, retention, and account penetration CRM data accuracy, compliance, and pipeline visibility Bachelor's degree in Business, Marketing, or a related field (preferred). 5+ years of experience in inside sales, customer service within a manufacturing environment. 5+ years of leadership or team management experience. Strong understanding of metal fabrication, stamping, or industrial manufacturing processes and quoting strategies. Proficiency with CRM and ERP systems (Plex experience preferred), along with financial and margin analysis skills. Proven ability to lead teams, improve processes, and drive measurable performance results in a fast paced, deadline-driven environment. Work Environment & Travel Regular travel is required by car or air for customer visits and meetings. Professional appearance and high-level customer engagement expected. What We Do General Stamping & Metalworks is a leading supplier of stampings and assemblies to the North American solar power industry, which is forecasting another decade of double-digit growth. In addition, we are a key supplier to market leaders in a diverse set of industries including outdoor power equipment, agricultural and construction equipment, recreational vehicles and industrial trucks. GSM has been in business since 1922, and we realize that our employees spend a large portion of their lives working; therefore, we have invested in the finest facility and grounds in the fabricating industry. We also invest in state-of-the-art equipment, technology, and in our greatest resource, our employees. What Makes Us Different GSM is proud of our diverse, welcoming workforce, and we make every effort and investment to ensure their success and provide a path to build better lives.

We offer:

Excellent wages $2/hour shift premium for 2nd shift Tuition reimbursement program Cafeteria Fully equipped fitness center Locker rooms with showers Air-conditioned welding department Employee wellness initiatives (on-site flu vaccination, wellness care, and EAP resources) Comprehensive health, dental, vision, life, and disability benefits 401(K), holiday pay, and vacation accrual that starts on the date of hire Advancement opportunities only a growing company can provide