Senior Service Delivery Manager

Job Listing ID:

4491010

Job Title:

Senior Service Delivery Manager Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

05/13/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. The Sr. Manager, Service Delivery leads operational execution across one or more assigned sites, ensuring the delivery of timely, high-quality, and compliant ROI services. This leader oversees Supervisors and frontline teams, manages staffing and scheduling, drives operational performance, and ensures adherence to standardized workflows. The Manager serves as the operational heartbeat at the local level-owning throughput, quality, and people management while partnering closely with Workforce Planning, NOC, and regional leadership.

You will:

Stabilize execution across multiple sites or portfolios, resolving cross-site bottlenecks and operational risks Serve as the senior point of escalation for complex operational issues (non-customer-facing) Monitor KPIs (TAT, OTD, quality, productivity, aging) and drive corrective action where trends indicate risk Coach and mentor Service Delivery Managers to strengthen leadership capability, performance rigor, and decision-making Support succession planning, readiness, and consistency in performance management practices Partner with Managers and Supervisors to address performance issues and development needs Reinforce standardized workflows and reduce operational drift, particularly during periods of change Support audit readiness and compliance with HIPAA, DMPO, UAD, and internal standards Identify multi-site quality trends and deploy targeted improvement actions Partner with Account Management, Implementation, Workforce Planning, and NOC to support new client onboarding, remodels, and transitions Support integration of global delivery and centralized operating models into Service Delivery Ensure operational readiness for new tools, workflows, and training models Execute and support cross-site continuous improvement initiatives and transformation pilots Maintain and contribute to skills matrices and capacity optimization efforts Act as a connector across Service Delivery, NOC, Training, Workforce Planning, and Shared Services What you will bring to the table: Experience managing teams in healthcare operations, HIM, or a large-scale production environment Demonstrated ability to coach and develop people leaders Comfort using metrics and dashboards to guide operational decision-makingStrong understanding of HIPAA and regulated workflows Problem-solving skills and the ability to respond quickly to operational fluctuations Ability to collaborate cross-functionally with NOC, Workforce Planning, Training, and Shared Services Bonus points if: You have experience with ROI workflows or EMR systems You have led multi-site teams You have experience with Lean or continuous improvement methodologies We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and ...

Job Classification:

Medical and Health Services Managers Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A