JOB DESCRIPTION TITLE

Regional Operations Manager

POSITION

The Regional Operations Manager is a key player in ensuring smooth operations and profitability of a specific Brew Horizons region. This role involves overseeing the daily operations of the region, managing staff, developing and implementing processes, and monitoring financial performance. A successful candidate will have strong leadership skills, strategic thinking, an analytical mindset, and experience in operations management. The Regional Manager will provide leadership in developing and implementing programs within an assigned region that support company strategy. Manage and direct the operations of an assigned region to maximize sales and profitability.

AUTHORITY AND SUPERVISION

Reports directly to the President/Chief Operations Officer

RESPONSIBILITIES

Operations Drive the implementation of company programs and strategic goals by developing action plans and directly motivating and instructing the district and stand managers to implement them to meet operational and organizational objectives Ensure that all assigned districts operate within established inventory levels, salary budgets, other control lines, and gross profit margins to achieve maximum profitability Oversee that all team members comply with safety and security procedures, reporting unsafe conditions and using equipment and materials properly Uphold and enforce all company policies, and local, state, and federal regulations Promote a harassment-free work environment, ensuring that all stores understand and comply with the company EEO policy Serve as a proactive leader of the operations team, evaluating and implementing new concepts within assigned region Utilize existing tools to identify and prioritize communications and regularly use discretion to filter communications to the store team Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports Manage and oversee the day-to-day operations of multiple locations within a region Develop and implement operational policies and procedures that drive efficiency and productivity Manage, hire, train, and develop district and stand managers Ensure compliance with all company policies and procedures, as well as relevant laws and regulations Analyze performance data and make recommendations for improvements to increase productivity, profitability, and customer satisfaction Identify and resolve operational issues and challenges in a timely and effective manner Perform other duties as assigned.

QUALIFICATIONS

Passion for 7 Brew's Mission of cultivating kindness, one cup at a time. A minimum of two years of Operations experience as a multi-unit manager. A Bachelor's degree in Business, or related field is preferred. Experience with managing retail budgets and people. A valid driver's license from the state of residence and the ability to travel to off-site meetings as needed. Ability to travel independently.

SKILLS:

Strong leadership and analytical skills Highly organized with strong attention to detail and proficient at multi-tasking Self-motivated with strong initiative to achieve high standards/results Strong desire to motivate and inspire people Ability to work both independently and as part of a team Excellent oral and written communication skills and ability to conduct and facilitate effective meetings Ability to manage multiple projects, prioritize, and meet deadlines

COMPUTER SKILLS

- To perform this job successfully, an individual should have: High level of competence and proficiency in Microsoft Office Suite Experience with Adobe and SharePoint

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Serv Safe Certificate or ability to attain one within 3 months of employment

PHYSICAL/MENTAL CAPABILITY

- To perform this role successfully, a team member must be able to: See clearly at near and far distances; distinguish colors, patterns, and text Hear and communicate effectively in-person, over the phone, and through headsets Sit, stand, and move about for extended periods; regularly drive between locations Use hands and fingers for equipment operation, typing, and tool handling Bend, reach, stoop, squat, and lift up to 50 lbs regularly Work efficiently under pressure, multitask, and meet shifting deadlines Quickly learn new processes, stay focused, and make timely decisions Communicate clearly, think critically, adapt to feedback, and lead with creativity

WORKING ENVIRONMENT

High-energy, fast-paced drive-thru coffee stand environment Frequent exposure to noise, music, and changing outdoor weather conditions Frequent travel (up to 80%) between stands, including site visits and on-site support

HOURS OF WORK

Varies based on operational needs, including early mornings, evenings, weekends, and holidays On-call availability may be required during stand openings, peak periods, or emergencies

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, Transcendent Brands' job descriptions are not intended to be all-inclusive, and this document in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members may perform other duties and tasks as assigned and other related duties as needed to meet the organization's ongoing needs. Transcendent Brands reserves the right to change or assign other duties to this position as required. We are an Equal Opportunity Employer. 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