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Senior Director - Product Leader - Agent Desktop Salesforce

Job

Ally

Lansing, MI (In Person)

Full-Time

Posted 3 days ago (Updated 1 day ago) • Actively hiring

Expires 7/12/2026

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Job Description

General information Ref # 22337 Remote? No Ally and Your Career
  • Ally Financial only succeeds when its people do
  • and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people
  • with interests, families, friends, dreams, and causes that are all important to them.
Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too? The Opportunity At this time, Ally will not sponsor a new applicant for employment authorization for this position. In office role
  • Ally work locations are: Charlotte NC, Detroit MI, or Lewisville TX The Senior Director
  • Product Owner
  • Salesforce sets enterprise-level product vision and investment direction for a broad product domain or portfolio; translates market, customer, and business objectives into strategy; leads a product organization; and ensures product decisions deliver sustainable growth, operational value, and customer impact.
This leader will drive modernization of the agent desktop servicing ecosystem, accelerate velocity across product squads, and identify transformational opportunities that improve agent and customer experiences at scale. The Work Itself Defines product domain vision, strategy, and multi-horizon roadmap across multiple product groups, ensuring alignment with enterprise priorities and market opportunities Represents the voice of the customer, business, and market with executive stakeholders through the lens of the product portfolio and shapes investment and operating decisions accordingly Leads group product owners and senior product managers; establishes organization design, decision rights, operating model, and talent strategy for the product function Directs portfolio investment and prioritization decisions across new capabilities, modernization efforts, and regulatory or operational commitments, balancing customer, financial, and risk considerations Partners with executive stakeholders across technology, design, operations, data, marketing, and risk to shape business cases, go-to-market strategy, and delivery expectations Oversees performance of the product portfolio through customer, financial, operational, and delivery KPIs, intervening when outcomes, adoption, or execution health are off track The Skills You Bring Minimum Qualifications 12+ years of relevant experience or equivalent combination of education and experience High School Diploma of GED equivalent Preferred Qualifications 10+ years of product management experience, including defining and leading strategy and portfolio direction across multiple product lines or domains 5+ years of Salesforce experience required with strong expertise with Service Cloud and/or Financial Services Cloud Experience leading large-scale digital product portfolios in financial services, fintech, or similar industries preferred Strong financial and commercial acumen, including business case development, investment prioritization, and value realization Deep expertise in product operating models, organizational design, and scaling product functions Fluency in data, analytics, and performance management across customer, financial, and operational KPIs Strong understanding of technology strategy, platform ecosystems, and modern digital architecture Experience integrating customer, market, and competitive insights into product and portfolio decisions Executive leadership presence with ability to influence senior stakeholders Strong organizational leadership and talent development capabilities (leading leaders) Strategic thinker with ability to translate vision into actionable direction across teams Excellent communicator and storyteller, aligning diverse stakeholders around product vision and investment priorities High ownership, resilience, and ability to lead through ambiguity and transformation Bachelor's degree; MBA or advanced degree strongly preferred Significant experience in product leadership, general management, or digital transformation roles #LI-Hybrid How We'll Have Your Back
  • Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation
  • or total rewards
  • extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
Time Away:
competitive holiday and flexible paid-time-off, including time off for volunteering and voting. Planning for the
Future:
plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. Supporting your
Health & Well-being:
flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. Building a
Family:
adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
Work-Life Integration:
other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. Where permitted by applicable law, must have received or be willing to receive the
COVID-19
vaccine by date of hire to be considered, if not currently employed by Ally. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range:
An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Emerging:
165000
Experienced:
202500
Expert:
240000