Regional/Division Manager (Commercial Lines)

Job Description Insight Global is seeking a Regional/Division Manager for a national, independent agency specializing in business insurance, personal insurance, employee benefits, and wealth management. This role is responsible for overseeing the day-to-day operations of a team that includes Insurance Account Managers, Customer Service Representatives, and a Customer Service Supervisor. This includes partnering with Account Managers to help retain and grow the agency client base. The Regional/Division Manager will design, implement, and continuously refine efficient, well-balanced workflows that maximize productivity while delivering exceptional service quality and customer satisfaction. This individual will cultivate a positive, engaging, and high-performing work environment that supports growth, profitability, and long-term success within an employee-owned organization. In addition, this leader will build and maintain strong, collaborative professional relationships with fellow employee-owners, promoting alignment, accountability, and a shared commitment to excellence. Management of Accounts

• Take direct oversight of acquisition and retention for the largest regional or divisional accounts.
• Attract, recruit, retain, and mentor Account Managers.
• Ensure proactive implementation and consistent use of Service Timeline and Book Segmentation protocols across all client accounts.
• Participate in the promotion and representation of the company Practice Management and Supervision
• Attract, recruit, retain, and mentor Supervisors.
• Monitor staffing continuously and make recommendations as appropriate.
• Implement and support tactical business planning aligned with retention goals.
• Measure the effectiveness of client processes and services, adjusting as needed.
• Adhere to approved budgets and ensure departmental milestones, goals, and metrics are met.
• Recommend and implement regional training for new and existing employees.
• Ensure performance management documentation is completed for all service staff within the region.
• Assist with the rollout of agency-wide initiatives, including new technology and optimization of existing systems. Quality Control
• Oversee quality control efforts and promote best practices and innovations across the team.
• Ensure compliance with agency service standards, workflows, tasks, and professional requirements.
• Participate in continuing education programs as available.
• Adhere to all employee manual policies and guidelines.
• Promptly report all E&O claims and potential E&O exposures.
• Maintain confidentiality of all client, staff, and agency information.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• 3+ years minimum commercial lines property & casualty insurance team management experience (managing account managers)
• 5+ years of experience as an individual contributor in the P&C insurance industry (public sector, transportation, hospitality insurance industries preferred)
• Property & Casualty commercial insurance experience required
• Strong insurance client interfacing experience in a managerial role
• Experience from a mid-sized Insurance Agency (250-1000 employees) highly preferred
• Professional insurance accreditation required to meet agency standards
• Strong knowledge of insurance products, the role of a broker/consultant, and regional and departmental functions and processes
• Proven leadership qualities, ability to manage and inspire sales and customer service employees
• Bachelor's Degree highly preferred, but not required