Senior Director, Global Professional Services (Hybrid/Onsite)

Senior Director, Global Professional Services (Hybrid/Onsite)

Location:

Ambler, Pennsylvania, United States

Category:

Implementation widget: Full-Time

Job ID:

P-104274

Summary Responsibilities Education Skills The Senior Director of Global Professional Services will oversee a portfolio of customer projects, ensuring effective planning, execution, and management oversight. This role involves guiding a team of Project Managers, providing leadership, and enhancing the implementation experience for clients. The ideal candidate will possess a strong understanding of HR technologies and project management methodologies, with a focus on delivering exceptional service to high-profile clients. Back to search results Share Apply Now Save job Job Description Job Requirements Our purpose is to help a billion people find the right job! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,700 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal! As an integral part of our Global Professional Services (GPS) organization, the Senior Director will manage a set of key customer project implementations and will lead a team of Project Managers, providing leadership and guidance, and assisting in the continuous improvement of the processes and tools that are leveraged to deliver an efficient and high-quality implementation experience to our customers. This role calls for a strong leader who has demonstrated experience as a strong technologist, consultant and program manager. What You'll Do Lead a portfolio of customer projects, providing management oversight and directing the planning, scoping, and execution of customer engagements. Exercise consulting skills and a fundamental understanding of HR Technologies, Talent Acquisition, Talent Management practices, roles and challenges in order to provide guidance and best practices and ensure clients achieve their business goals. Recognize, measure, and mitigate risks associated with customer engagements. You must be able to make prudent decisions concerning an organization's time, resources, and personnel to achieve desired outcomes. Develop and communicate portfolio performance to executive leadership Ensure actions and key deliverables are met and are kept within the defined scope. Understand technical architecture and guide technical decisions required to deliver customer solutions Be a coach and mentor to your team of Project Managers, supporting them as they guide our clients through the customer onboarding experience Be the primary point of escalation for customer project issues and drive remediation, working across an array of stakeholder groups. Set performance goals for Project Managers and coach them to help them achieve those goals. Manage key input metrics and related decisions in order to drive progress towards annual goals What You've Done 10+ years of combined hands-on and management experience to deliver complex software product implementations for high-profile clients Knowledge of Project Management Methodology and Software Development Life Cycles including Agile and Waterfall Understanding of Common Web Technologies including SaaS platforms, CMS technologies, Java, HTML, XML, APIs, JavaScript, and CSS. You are not expected to write code, but you do need to understand technical requirements and configurations High-level understanding of Cloud Computing and hosted applications Experience with

SSO, SSL, URL

Structure, and SOAP UI/Testing Tools Excellent verbal, written, and presentation skills to effectively communicate complex technical and business issues (and solutions) to diverse audiences Direct experience working with Agile SCRUM or Kanban teams Strong communication and customer relationship skills Experience in Talent Acquisition/Human Resources technologies would be an asset(s)

PMP / PMI

/ Scrum and other relevant certifications would be an asset(s) •Applicants for this role must be currently authorized to work in the Unites States of America. At this time, we are not accepting applicants who require sponsorship, whether now or in the future. Benefits We want you to be your best self and to pursue your passions! Health and wellness benefits/programs to support holistic employee health Flexible hours and working schedules, as well as parental leave for new parents Generous vacation policies & holiday time off Growing organization with career pathing and development opportunities Tons of perks and extras in every office and even to those who work remotely! Salary Expected salary range $155,000 - $175,000 Please note the Salary range is subject to change in the future in accordance with Phenom's policies Diversity, Equity, & Inclusion Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed. #LI-PL1 Read Full Job Description Recommended Get matched! Upload your resume and see jobs that match your skills and experience Search with Resume Job Recommendations for You Browsing based New opportunities Be the first Senior Director, Global Professional Services (Hybrid/Onsite)

Location:

Ambler, Pennsylvania, United States

Category:

Implementation widget: Full-Time

Job ID:

P-104274

We are looking for a Senior Director to lead our Global Professional Services team, managing key customer project implementations and guiding a team of Project Managers. Join us in redefining the HR tech space and make every talent moment phenomenal! Apply Now Senior Director, Global Professional Services (Hybrid/Onsite)

Location:

Ambler, Pennsylvania, United States

Category:

Implementation widget: Full-Time

Job ID:

P-104274

We are looking for a Senior Director to lead key customer project implementations within our Global Professional Services team. This role requires a strong leader with a background in HR technologies and project management to ensure high-quality delivery and continuous improvement in our processes. Apply Now Senior Solution Architect (Hybrid/Onsite)

Location:

Ambler, Pennsylvania, United States

Category:

Implementation widget: Permanent

Job ID:

P-104549

We are looking for a full-time Senior Solution Architect to join our One Global Delivery team! This role involves tackling complex business challenges, providing expert consultation, and bridging the gap between business problems and technical solutions in a dynamic environment. Apply Now View More

Change Lives:

Impact Careers Working at Phenom, you will help 2 million people a day find the right work! Make Your Mark Real challenges, real opportunity. The freedom to build what matters.

Supporting Your Whole Self:

Our Benefits Flexible Time Off Mental & Well-Being Resources Inclusive International Culture Contact the Recruiter Reach out