Sales Director

Sales Director - CX Solutions Philadelphia, PA 4 DAYS AGO 22570443 Summary Philadelphia, PA Remote Competitive Salary 0 Years Experience No formal schooling No Commission 40.00 hours per week / Day Shift / Full-Time Description Sales Director - CX Solutions (Strategic Accounts) The Role CSG is looking for a dynamic Sales Director to drive growth of our Customer Experience (CX) portfolio across a set of high-value Strategic Accounts. Reporting to the Vice President, Strategic Accounts, you will shape and execute account strategies that help our customers modernize how they engage, support, and retain their end customers across every channel. You will be a trusted advisor to senior stakeholders, positioning CSG's AI-enabled CX capabilities - including journey management, intelligent messaging, conversational AI and AI Routing, plus digital customer engagement solutions - to solve complex business problems and deliver measurable value. What You'll Do Own and grow a portfolio of strategic CX accounts Build and execute account plans focused on expanding adoption of CSG's AI-enabled CX solutions (contact center, messaging, digital engagement, customer journeys, analytics). Deeply understand each customer's CX strategy, pain points, and roadmap to position CSG as a long-term partner. Drive new CX revenue within existing accounts Prospect, cold call, and create new CX opportunities within your module of existing strategic accounts, plus named new logo prospects. Qualify opportunities, shape solution direction with internal teams, and drive deals to closure. Lead the end-to-end CX sales process Lead discovery, run CX value conversations, and deliver compelling presentations and demos. Develop, write, and deliver high-quality proposals and RFX responses that clearly articulate business outcomes and ROI. Negotiate pricing, commercial terms, and contractual agreements through to signature. Orchestrate a cross-functional pursuit team Lead and coordinate internal SMEs, solution consultants, and partners to design winning CX solutions. Capture and share CX insights, competitive intelligence, and best practices with internal stakeholders. Champion CX transformation for your customers Build senior-level relationships (Business, CX, Digital, IT, and Operations). Help customers define and deliver CX transformation by defining business challenges, determining value derived in solving the issue and then visualizing the improved customer experience. What You'll Bring Sales experience 5+ years of formal field sales experience within CSG's target markets of Financial Services, Healthcare, Retail and Cable/Telecommunications. To view the full job description please use the link below.

https:

//www.aplitrak.com/?adid=YmJnZW5lcmljLjE1NTE5LjEwODY1QGNzZ3N5c2NvbXAuYXBsaXRyYWsuY29t Additional Details How To Identify Potential Job Scams

APPLY ON EMPLOYER'S WEBSITE

Save Job Print Share This Job Copyright©2026Commonwealth of Pennsylvania Governor Josh Shapiro SSR 849: JobPostingDetails |

Build:

19.3.5.72 (5/15/2026 1:16:40 PM) |

Server:

LIEDCPRWBCWD004

|

Database:

Database Instance