Client Operations Lead

Description:

Who We Are NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations, with a suite of scalable solutions that integrate software, intelligence, and expert support to illuminate savings, expand access, and elevate patient care. What We Are Looking For At NuvemRx, we hold a high bar because our work directly impacts patient care. We look for people who embody our core values:

Mission Always :

Every choice is a chance to serve our customers and improve healthcare Be a

Pioneer :

Take initiative, solve problems, and build what does not yet exist Do the Right Thing the

Right Way :

Lead with integrity, compliance, and thoughtful execution

Stronger Together :

Own your role, collaborate deeply, and elevate the team We are also a fast-growing company, which means you bring strong ownership, comfort with ambiguity, resilience, and a bias toward action. About the Role As a Client Operations Lead, you will own a portfolio of health center clients end-to-end, from implementation kickoff through go-live and long-term success. You will be a power user and champion of nuReferrals, our referral capture platform powered by par8o, helping clients maximize 340B referral capture, improve program performance, and unlock meaningful revenue to reinvest in patient care. This role combines client partnership, project execution, and 340B subject matter expertise. You bring the credibility to earn trust from a pharmacy technician and the polish to present in a QBR to a CEO. You are comfortable operating across workflows, identifying gaps, and turning insights into action. When a client captures more 340B savings, improves program performance, and achieves their goals, that success is directly tied to your work. What You'll Do Client Outcomes and Success Own a portfolio of health center clients as their primary point of contact for 340B referral capture Deliver performance reporting and QBRs, proactively surfacing opportunities to improve program outcomes Drive referral capture optimization using nuReferrals, helping clients close the loop on eligible referrals Act as a trusted partner to clients, ensuring they feel supported, informed, and have a knowledgeable partner, not a ticket queue Implementation and Execution Lead client implementations from kickoff through go-live Manage timelines, milestones, and coordination across internal and client stakeholders Identify gaps in execution and drive resolution to keep clients on track Performance and Optimization Analyze client data to identify trends, gaps, and opportunities Translate insights into clear, actionable recommendations that improve performance Support clients in improving both operational efficiency and financial outcomes Internal Collaboration and Growth Act as the voice of the client internally, partnering with Product, Data, and Operations teams to improve solutions Develop and assess analyses and reporting to support clients and internal stakeholders Identify and help drive revenue-generating opportunities across your portfolio Contribute to documentation, training materials, and process improvement efforts

Requirements:

What You Bring To be qualified for this role, you will have: Significant experience in a client-facing role within healthcare, such as customer success, account management, implementation, or operations, with demonstrated ownership of client outcomes Experience working with or within Community Health Centers (FQHCs), health systems, or similar care settings Working knowledge of the 340B program, with the ability to speak credibly to stakeholders across roles Strong ability to manage multiple workstreams with consistent, high-quality execution Excellent communication skills, with the ability to engage both frontline users and executive stakeholders Sharp analytical instincts, with the ability to identify problems, dig into data, and surface opportunities proactively High proficiency in Excel; comfortable building reports and doing basic data analysis Self-starter who thrives in ambiguity and takes ownership of outcomes Demonstrates curiosity and a willingness to dig deeper to understand what is really happening Preferred Experience Hands-on experience with 340B referral capture or similar workflows Familiarity with 340B software platforms, pharmacy operations, or EHR systems in FQHC settings Experience with par8o, nuReferrals, or similar referral management tools Exposure to contract pharmacy, TPA relationships, or 340B compliance Who Thrives Here You are a detail-oriented doer who can zoom out and see how your work connects to the bigger picture. You are energized by working at a mission-driven company where your work has visible impact on clients and patients. You are adaptable and resourceful, and you bring a sense of urgency to your work. You take ownership, follow through, and do not wait to be told what to do next. You are comfortable working in ambiguity and taking ownership of outcomes, even when there is no clear playbook. You enjoy solving real operational problems, improving how things work, and building processes that scale. You want to be part of building something, not just maintaining it. Benefits Competitive compensation based on experience Remote-first work environment Flexible PTO Medical, dental, and vision coverage 401(k) with company match Life and disability coverage Employee Assistance Program A collaborative, mission-driven team NuvemRx is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.