Business Development Manager — Residential Treatment (RTC) | Malibu, CA

Discretion. Standards. Small census. This is a role for someone who can build trusted referral partnerships with the polish of luxury hospitality and the integrity of a clinical program. We are a premier Malibu-based Residential Treatment Center (RTC) offering highly personalized care for a limited number of clients at a time. We serve private-pay clients and also accept insurance , supporting families and professionals who expect exceptional clinical outcomes, clear communication, and uncompromising confidentiality. We're hiring a Business Development Manager to expand our referral network, strengthen strategic partnerships, and represent our program with a consultative, relationship-first approach. What you'll do Build and steward long-term referral relationships with therapists, psychiatrists, psychologists, interventionists, concierge physicians, case managers, alumni professionals, attorneys, HR/EAP leaders, and select corporate and community partners Conduct consistent, high-quality outreach: in-person meetings, presentations, tours, and partner education Collaborate closely with Admissions and Clinical leadership to ensure accurate program representation, aligned fit, and seamless handoffs Manage account plans for priority partners, including re-engagement and retention initiatives Maintain a clear, measurable pipeline in CRM; track outreach activities, tours, referral patterns, and conversion insights Represent the program at conferences, community events, and professional association meetings Provide market intelligence: competitor insights, referral feedback, payer trends, and partnership opportunities to refine messaging and service delivery Week in the life of a Business Development Manager 8-12 partner meetings (in-person/virtual) with targeted referral sources 1 facility tour or program introduction (for clinicians, interventionists, or professional partners) 1 partner education touchpoint (micro-training, lunch-and-learn, case consult availability, or resource share) Daily coordination with Admissions on fit, availability, and referral experience standards 2-3 hours/week of CRM hygiene + reporting (pipeline stages, notes, follow-ups, and next steps) 1 community or professional event/month (or hosted partner gathering) What success looks like Success metrics (performance): Increase in qualified RTC inquiries aligned with clinical criteria Growth in active/referring partners and repeat referrals from priority accounts Consistent outreach activity levels and on-time follow-up completion Clean, reliable CRM data with clear pipeline visibility and forecasts Quality metrics (brand): Partner satisfaction: responsiveness, clarity, and professionalism in every interaction Accurate expectation-setting for private-pay and insurance pathways (no overpromising) Admissions handoffs that feel seamless, discreet, and well-orchestrated High-integrity representation of services, outcomes, and levels of care Long-term partner retention built on credibility, not pressure You're a fit if you have 3+ years in business development, clinical outreach, referral relations, or strategic partnerships in behavioral health, healthcare, concierge medicine, or a related high-trust environment A consultative partnerships mindset: you educate, align, and solve without sales pressure Strong understanding of the RTC continuum of care and referral ecosystem (or the ability to learn it quickly) Comfort discussing private-pay positioning and insurance access with accuracy and discretion Excellent follow-up discipline and communication (email, phone, in-person) CRM fluency Ability to travel locally for meetings and events; valid driver's license Preferred experience Existing Southern California referral network in behavioral health Experience with insurance workflows, verification of benefits (VOB), utilization review collaboration, or payer-aware admissions pathways Event strategy, public speaking, and clinician education presentations Background in high-end hospitality/service environments where discretion and responsiveness are non-negotiable Career story: where this can go This role offers direct access to leadership and a clear pathway to expanded responsibility.

High performers typically grow into:

Director of Business Development with the opportunity to shape partner education, brand positioning, event strategy, and referral-market expansion. Compensation & benefits Competitive base salary plus performance incentives, travel support, benefits, and PTO.

To apply:

Send your resume and a brief note describing (1) the referral relationships you've built and (2) how you approach consultative partnerships.

Job Type:

Full-time Pay:

$120,000.00 - $150,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Malibu, CA 90265