Catering Sales Manager $81k-$88k + commission eligibility

We're looking for a passionate and driven Catering Sales Manager to join our team!

For over 15 years, Shooby Doo Catering has been providing personalized food and event services that align with your taste, budget, and style. We specialize in creating memorable experiences that celebrate you.

Led by Catering Director Laurel Dosch, our team ensures an exceptional experience from your initial inquiry to event execution. As a family-owned business managed by Feedme Hospitality & Restaurant Group, Shooby Doo Catering has established itself as one of Greater Seattle s premier full-service catering companies.

About Feedme Hospitality & Restaurant Group:

Feedme is a family-owned company that prides itself on providing a cohesive and team-oriented environment. Our mission is an exceptional experience executed through amazing food, attentive service and kind people. We are a hospitality, catering and restaurant group that feeds the soul. We are committed to providing a positive, collaborative work environment that invests in the growth of our leaders and encourages all to always be learning.

Feedme Hospitality employees are trustworthy, generous and others focused. We exude a positive and open mindset, demonstrated by choosing to focus on opportunities rather than obstacles. If you have a can-do attitude, a sense of humor, a passion for hospitality, a naturally curious personality, and a habit of assuming positive intent, this is the perfect gig for you!

VISION & MISSION

We offer an exceptional experience executed through amazing food, attentive service and kind people. We are ahospitality group that feeds the soul.

Vision:

To be the best hospitality group to work for and dine at, and to give back to the community through the lens of food.

Mission:

We are committed to providing a positive, collaborative work environment that invests in the growth of our leaders and encourages all to always be learning.

We are trustworthy, generous and other focused. We exude a positive and open mindset, demonstrated by choosing to focus on opportunities rather than obstacles.

We are paving the way for success with consistency of system adherence, staff education and cost analyses.

POSITION SUMMARY

Client-facing position. As a key member of the Catering Team, the Sales and Events Manager works to book and coordinate all event details. Works to increase revenue on booked catering events. Prospects new business and owns those events. Works to meet or exceed event profitability goals. Assists in managing the inquiry pipeline, putting together BEOs and contracts. Works closely with colleagues on the sales team, culinary, operations and event leads to ensure the smooth transition of event information. Meets all expectations for delivering superior client experience.

Wage Range:

$81k-$88k + commission eligibility

ESSENTIAL FUNCTIONS

Knowledge Base Support Planning Process:

Works to make recommendations for best layout, service pieces, staffing needs, PPE needs, etc

Coordination of BEO Process:

Prepare BEOs for distribution, participate in weekly BEO Meetings and lead BEO discussion for assigned events. Responsible for follow-up circulation and timely communication with proper departments.

Rental Management:

Coordinate internal and external rentals to meet client and event needs.

Continuous Improvement:

Identify issues and opportunities for the department. Work in tandem with the Team to develop solutions in coordination with all teams affected (ie- bar program, BEO communication, Sales, etc). Daily ResponsibilitiesSales Responsibilities Works as part of a cohesive team. Co-manages the inquiry queue, responds to clients in a timely manner (1 business day) and responds to client RFPs with information and contracts. Follows up with prospects, adjusting and amending quotes as needed to ensure events meet company standards as well as client needs. Secures signed contracts and deposit payments for all events. Prospects and secures sales with local businesses and increases revenues through sales prospecting. Event Coordination Responsibilities Creates the BEO document for each event, providing excellent and complete event production and coordination including but not limited to: ordering and coordinating rentals, building realistic timelines and floorplans for each facet of the event, conducting tastings and logistics meetings, and other documents as needed for each event. Builds BEOs in-line with company standards to ensure all information and needs are visible to each team member to ensure consistent, high quality and complete BEO documents, logistics meetings, open house events and private tastings. Provides timely, polished, and courteous responses to clients via email, video conference and phone. Nurtures client relationships, builds rapport and relationships with clients, vendors, planners and venue contacts. Develops and maintains open lines of communication with entire team; shares and receives feedback with respect. Works to enhance every event, regardless of size or scope, makes all clients feel important. Works with operations to ensure smooth and timely transitions of events, communicates with leads prior to events to explain details and empower leadership. Contributes to the creation and maintenance of in-house procedures and processes to streamline and enhance the sales experience for the client and the sales team effectively passing along essential information in a clear, accurate and timely manner. Attends events as necessary. Expectation of a minimum of 1 event a month or as dictated by the events themselves. Manages and oversees events from the point of sale through the BEO meeting and handoff to Operations and Culinary. Orders rentals, builds floorplans, liquor pulls, creates timelines as needed. Plans and oversees menu tastings for clients, runs and guides logistics meetings with clients and planners, feels ownership and responsibility for the success of our events Works with team to execute open house events. Attends external networking meetings and seeks other opportunities for trend research and catering sales education and information. Conducts venue walkthroughs with clients as needed. Attends company-mandated training and workshops.

Customer ServiceMonitor service standards during event visits, addressing performance challenges as needed.

Ensure all Standard Operating Procedures fulfill Feedme standards of service and that standards are communicated to employees.

Ensure proper sanitation standards are being met in accordance with local Department of Health guidelines.

Oversee equipment maintenance and repairs as needed.

Set performance goals per event and assure that the staff performance during service is successful, professional, and meets all standards set forth by the company.

Assist in relationship management with VIP clients and guests.

Ability to interact with diverse and high-volume customer base in a friendly and efficient manner. Assist Catering Director and General Manager with other projects as assigned.

Food ServiceWorks with culinary team to translate food knowledge to clients and service staff.

Works with culinary team to execute tastings.

Monitor food presentation standards through quality control inspections to ensure adherence to recipes, food specs, proper food handling, proper sanitation procedures.

Detailed understanding of all types of service.

Beverage ServiceWorks with operations team to gain a full understanding of our beverages and style of service.

Works with clients to build beverage menus with assistance from the operations team.

Leadership (if applicable):n/aAdministration (if applicable):

Prints updated BEOs for the kitchen weekly. Prints and builds events binders as needed, ensuring proper signage, BEOs floorplans, alcohol sheets and rental sheets as well as any additional documentation is included to ensure smooth events. Meets with event leads prior to events to ensure smooth communication and expectations for events are aligned. Closes out events in timely and correct manner, including billing, bar reconciliation, and follow-up with client for post-event feedback. Collaborates with sales and events team to ensure weekly administrative and financial duties are accomplished. Uses Tripleseat, Teams, Slack and Outlook as tools to support effective communication amongst staff members. Monitors event payments and tracks outstanding amounts. Keeps both the client and SDC accounting department apprised as to when payments are made and processed. Self-managed transportation for travel throughout the Greater Seattle area is required. Collaboration with General Manager, Sales & Events Team, Culinary Team and Operations Team. Ability to read BEO/Floor Plans and confidently fill any FOH role during an event Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function from the list above satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

Education Level:

Bachelor s degree in hotel, food and beverage or hospitality management or related industry experience preferred.

Experience Level:

3 plus years experience in catering, restaurant or hotel food and beverage leadership role.

Required:

Ability to obtain a Washington State Food Handlers Certification.

Ability to obtain a Washington State MAST/alcohol education certificate.

Ability to obtain Class 12 MAST Permit for alcoholic beverage program management (management positions only).Minimum 21 years of age to serve alcoholic beverages.

Please note: Shooby Doo Catering at SAM and MARKET at SAM employees must pass a background check to be eligible for hire.

Preferred:

Knowledge of Computerized P.O.S. Systems and MS Office programs. Food Safety Certification.

Certification in alcohol awareness program.

Certification of previous training in liquor, wine, and food service. Certification in C.P.R. Customer service training. Ability to communicate in a second language. Outlet Specific RequirementsShooby Doo Catering at SAM employees must pass a background check to be eligible for hire.

A valid Washington State Driver s License and ability to pass a Motor Vehicle Check if positions requires use of company vehicle(s).

ESSENTIAL PHYSICAL REQUIREMENTS

The physical requirements listed are representative of those that must be met by an employee to successfully perform the essential functions and key responsibilities of this position. Work conditions in certain areas of the restaurant can be hot, cold, wet, slippery and/or noisy. Frequent walking (up to 12 hours), including climbing up and down stairs is required. Ability to sit, stand, walk, climb stairs, bend, lift, twist, kneel, crouch, crawl, pull, push, carry, grasp, reach and stoop as needed, sometimes for extended periods, and to occasionally lift and carry heavy items up to 50 pounds (may be aided). If office work is required, it involves remaining in a stationary position most of the time in front of a computer, using a keyboard, mouse and telephone. Regularly operate a computer and other office equipment. Occasionally move about the work site to access file cabinets, office equipment, etc. Exert up to 10lbs of force occasionally, and/or a negligible amount of force frequently or regularly move objects. Communicate and exchange information with colleagues, clients and other individuals in person and electronically. Home/remote work, if applicable and as needed, to be approved by supervisor.

Availability required for extended and various work hours, including nights and weekends.

REQUIRED COMPETENCIES

Loves Events!

Strong communication skills, ability to effectively communicate across various audiences.

Solid written and verbal communication skills; strong presentation skills.

Superb communication and listening skills with the ability to communicate in English, both verbally and in writing.

In-depth event experience, food, wine & spirits, and food service knowledge a plusPassion for service industry.

Highly detail oriented; enjoys being busy and takes initiativeHighly developed sense of ownership, responsibility, and commitment to quality.

Proven ability to manage multiple tasks, shifting deadlines, and project management.

An investigative mind, strong business acumen, and problem-solving skills with the ability to anticipate issues and think through solutions.

Self-motivated, organized, and ability to effectively multitask and manage multiple priorities at the same time.

Ability to be flexible and adapt to changing priorities.

Strong self- management skills: ability to plan and organize, to handle high volume workload with multiple competing priorities and to use time efficiently.

Excellent organization and time management abilities.

Works well independently and with others. Ability to function in a self-directed work environment with minimal oversight.

Effective multi-tasking and follow-up ability. Solid analytical and problem-solving abilities. Strong analytical skills and detail oriented with the ability to summarize, draw conclusions with data and intelligence and solve problems.

Maintain the highest standards of confidentiality and professionalism.

Proficient in: Microsoft Office including Outlook, Word, Excel and Teams.

Experience with Triple Seat, All Seated/Prissm, Canva preferred.

A valid drivers license and ability to drive company vehicles.

Why we love working at

Feedme Hospitality:

We offer medical, dental and vision benefits to anyone working 25+ hours/weekWe post schedules 14+ days in advance and all employees have Sick Hours and/or PTO availableWe are closed Thanksgiving, Christmas Eve, Christmas Day, New Year s DayAll employees can enroll in Flexible Spending Account Benefits, regardless of number of hours worked per week.

Including:

Healthcare FSA, Dependent Care FSA and a Commuter Benefit Plan.

Dining DiscountsSalaried positions offer 401k and Long-Term Disability InsuranceWe use industry leading tools such as: Toast, RASI, 7shifts, Triple Seat, Open Table, Canva