Customer Operations Manager - Sales Support (B2B order mgmt exp req)

Customer Operations Manager

• Sales Support (B2B order mgmt exp req) #twiceasnice Recruiting
• 4.4 Providence, RI Job Details Full-time $85,000
• $100,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Qualifications Inventory management systems Spreadsheets ERP systems Demand forecasting analysis B2B business model B2B Operations demand planning Excel data analysis

Full Job Description Customer Operations Manager Location:

near

Warwick, RI Base Salary:

$85,000

• 100,000 +

Annual Bonus Potential Benefits:

Excellent Medical Insurance Options, Dental, 401k,

PTO, Holidays Job Type:

Full-Time Start Date:

ASAP Typical Hours:

M-F, 8:30 AM

• 5:00 PM (some flexibility) Customer Operations Manager
• Business Operations Description Our client, a manufacturer of specialized enterprise technology and hardware solutions, is seeking a Customer Operations Manager to join their team near Warwick.

Having experienced double-digit growth over the last five years, they're looking for someone who can bring structure, accountability, and operational leadership across customer service, order management, accounts receivable, and procurement related activities. This is a hands-on leadership role managing a team of two, where you'll balance team oversight with direct involvement in key operational processes. Working closely with sales, finance, supply chain, and executive leadership, you'll play a critical role in ensuring smooth day-to-day operations while helping the organization scale for future growth. The position is ideal for someone who enjoys variety in their day and likes being in the middle of the business, connecting the dots between customers, operations, procurement, and leadership. The right candidate is technologically savvy, comfortable working with data, and proficient in Excel and ERP systems, with a track record of improving processes, solving problems, and driving operational efficiency. With our client, you'll enjoy the agility and close-knit culture of a smaller U.S

• based team alongside the stability and resources of a global organization. This is a small team, broad impact opportunity where you'll help shape the operational foundation for the company's next phase of growth. Customer Operations Manager
• Business Operations Responsibilities Lead customer operations, order management, and post-sales support functions Manage and develop staff (2) to ensure high service levels and operational efficiency Oversee order fulfillment processes to ensure accuracy, timeliness, and customer satisfaction Serve as the primary escalation point for complex customer, order, and billing issues Support accounts receivable activities and follow up on outstanding balances as needed Partner with procurement on inventory planning, supplier coordination, and forecasting Collaborate with sales, finance, and supply chain teams to support business objectives Track operational KPIs and implement improvements to enhance performance and service Leverage ERP and reporting tools to improve visibility, accuracy, and decision making Ensure accuracy and integrity of customer, order, and inventory data within ERP systems Prepare operational reports and provide insights to support business decisions Customer Operations Manager•Business Operations Qualifications 5+ years of B2B customer operations, business operations, or order management experience Strong background in order management, inventory planning, and demand forecasting Advanced Excel skills, including formulas, reporting, and data analysis Prior leadership experience or a demonstrated desire to transition into a management role Experience working with ERP systems About #twiceasnice Recruiting Across industries, roles, and North America, we help clients quickly attract top talent with custom-built searches.

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• we align our interests with the long-term success of every placement.

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Pay:

$85,000.00

• $100,000.

00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Application Question(s): Describe any experience you've had leading or developing others, whether through direct management, training, mentoring, or project leadership. This role is 100% onsite and our client is near West Warwick. Are you able to work onsite each day? How far is your commute? Our client is offering a base salary of $85,000

• 100,000 plus annual bonus potential.

Does this fall within your expectations or what would you be looking for to make a move? If you have a LinkedIn profile, please include the URL.

Experience:

B2B customer operations : 5 years (Required) order management : 3 years (Required) working with ERP systems : 3 years (Required) using Excel for formulas, lookups, and reporting : 2 years (Required)

Work Location:

In person