Leasing & Sales Operations Manager (Property Management)

Leasing & Sales Operations Manager (Residential Property Management)

Location:

Lubbock, TX (In-Person)

Compensation:

$70,000 - $120,000+ per year (Base Salary + Performance Incentives) Build the Team. Drive Occupancy. Lead Sales. We are seeking an experienced sales leader to oversee our Leasing Operations Department. We're looking for someone who understands that leasing is sales. Every inquiry, showing, application, and renewal represents an opportunity to create an exceptional customer experience while driving occupancy and revenue. If you've successfully built, coached, and held sales teams accountable to measurable results—and enjoy developing people into top performers—we want to meet you. This role will lead leasing operations across multiple markets while collaborating closely with internal leadership and support teams. About Us We are one of the fastest-growing residential property management companies in our markets. Our mission is to create exceptional experiences for property owners and residents while delivering industry-leading occupancy, leasing performance, and client satisfaction. What You'll Own As Leasing & Sales Operations Manager, you'll be responsible for the overall sales performance of our leasing department. Your success will be measured by occupancy, leasing velocity, conversion rates, customer experience, and the development of a high-performing leasing team. Sales Leadership Recruit, coach, and develop a high-performing leasing team. Conduct regular sales coaching and performance reviews. Create accountability through daily, weekly, and monthly scorecards. Monitor individual agent performance and provide ongoing coaching. Build a culture of healthy competition, continuous improvement, and excellence. Leasing Performance Lead the department to achieve occupancy and leasing goals across multiple markets. Improve lead-to-showing, showing-to-application, and application-to-lease conversion rates. Monitor pipeline health and ensure prospects receive timely follow-up. Identify obstacles slowing leasing performance and implement solutions. Sales Strategy Develop leasing campaigns and market strategies that maximize occupancy. Analyze pricing, market trends, and competitor activity. Recommend pricing adjustments and promotional strategies. Track KPIs and adjust execution based on performance data. Customer Experience Ensure prospective residents receive an exceptional leasing experience from first inquiry through move-in. Resolve escalated leasing concerns professionally. Create systems that deliver fast, responsive communication. Cross-Department Collaboration Partner closely with Property Management, Maintenance, Marketing, and Business Development. Work alongside the Leasing Coordinator to ensure operational excellence and administrative efficiency. Support company initiatives that improve owner satisfaction and portfolio growth. What Success Looks Like The ideal candidate loves scoreboards.

You naturally ask questions like:

How many leads came in today? What's our response time? Where are we losing prospects? How can we improve conversions? Who needs coaching? What process can we improve? You understand that consistent sales performance comes from coaching people, measuring the right metrics, and executing proven systems every day. QualificationsRequired 3+ years leading a sales team with measurable performance results. Proven success coaching individuals to exceed sales goals. Strong leadership, communication, and accountability skills. Experience using CRM systems and sales reporting. Highly organized with excellent follow-through. Ability to analyze KPIs and make data-driven decisions. Passion for developing people. Preferred Residential property management experience. Residential leasing experience. Real estate sales or brokerage experience. Multi-site or multi-market leadership experience. Compensation & Benefits Competitive Base Salary Performance-Based Bonus Opportunities Paid Time Off Career Growth Opportunities Leadership Development Monday-Friday Schedule Limited On-Call Responsibilities Why Join Us? We're building more than a property management company. We're building a team of leaders who care deeply about serving clients, developing people, and creating systems that produce exceptional results. If you're energized by coaching sales professionals, building winning teams, and leading through accountability, we'd love to talk with you.

Pay:

$70,000.00 - $120,000.00 per year

Benefits:

Employee assistance program

Work Location:

In person