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Inside Sales Manager
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Addison Group
Rockwall, TX (In Person)
$110,000 Salary, Full-Time
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Job Description
Job Title:
Inside Sales Manager Location (City, State):Rockwall, TX Work Schedule:
Monday- Friday, 8:00 AM
- 5:00
PM Type of Employment:
Direct Hire Compensation:
$100,000- $120,000 annually, plus bonus opportunity
Industry:
Manufacturing Benefits:
This position is eligible for medical, dental, vision, and 401(k) benefits with company match.Job Description:
Addison Group is partnering with our client, a growing manufacturing organization, to identify an experienced Inside Sales Manager. This leadership position will oversee the inside sales function, guide a team of account management professionals, and help drive revenue growth through customer retention, process optimization, and strategic sales initiatives. The ideal candidate will bring a strong background in inside sales leadership, customer relationship management, and operational excellence. This role requires a collaborative leader who can develop high-performing teams, leverage data to improve results, and partner across departments to support business objectives.Key Responsibilities:
- Lead, mentor, and support a team of inside sales and account management professionals, ensuring achievement of departmental goals and performance expectations.
- Create an environment focused on accountability, professional development, and continuous improvement.
- Monitor team productivity and effectiveness through regular coaching, performance discussions, and sales reviews.
- Oversee customer account activities including pricing requests, order coordination, customer communication, and issue resolution.
- Identify opportunities to expand existing customer relationships and support revenue growth initiatives.
- Maintain a high standard of customer service by ensuring timely communication and accurate order processing.
- Work closely with field sales teams to align on customer strategies, territory planning, and growth opportunities.
- Establish performance metrics and regularly evaluate key indicators such as sales activity, customer retention, responsiveness, and conversion results.
- Utilize CRM tools to manage forecasting, sales reporting, pipeline visibility, and customer engagement activities.
- Analyze sales and customer data to uncover trends, improve processes, and support strategic decision-making.
- Collaborate with marketing teams on lead management efforts and follow-up activities related to campaigns and inbound opportunities.
- Partner with operations, supply chain, and finance teams to ensure customer expectations, inventory availability, pricing strategies, and profitability goals are met.
- Drive process improvements that increase efficiency, streamline workflows, and enhance the overall customer experience.
- Support implementation and adoption of sales technologies, CRM platforms, and operational best practices.
Qualifications:
- High school diploma required; additional education is a plus.
- Minimum of 5 years of experience in inside sales, account management, customer service, or a related client-facing environment.
- At least 3 years of leadership experience managing direct reports within an inside sales, customer support, or account management team.
- Demonstrated success leading teams that achieve sales, retention, or customer satisfaction objectives.
- Prior experience within manufacturing, distribution, wholesale, industrial, or technical product environments is highly preferred.
- Strong leadership capabilities with a track record of developing experienced team members and implementing effective sales strategies.
- Ability to introduce new ideas and best practices related to customer engagement, quoting processes, lead reactivation, territory alignment, and account growth.
- Results-oriented mindset with experience establishing and managing performance goals and accountability measures.
- Proficiency with CRM platforms such as Salesforce or comparable systems.
- Experience working within ERP systems; exposure to Plex or similar platforms is advantageous.
- Excellent communication, organizational, analytical, and problem-solving skills.
- Ability to manage competing priorities and adapt in a fast-paced business environment.
- Strong collaboration skills with experience working cross-functionally across multiple departments.