Lounge 1 Cashier

Welcomes guests by greeting them per BMC Standards and responds to customer queries in a timely and efficient manner. Seats guest per seating recommendations and accommodates as needed.

Essential Duties and Responsibilities:

Greets customers as soon as they walk through the door Provides patrons with accurate wait time estimates during busy period Maintains a neat, organized front-of-house environment Seats guests and takes initial drink orders as needed to ensure ideal speed of service Introduces guests to their servers Assists with opening/closing tasks and side work as needed Ensures knowledge with food and beverage menu Rotates seating between different stations to ensure even workloads for wait staff Answers phones and schedules reservations for large parties Inspects dining facilities to ensure cleanliness and buss as necessary Folds silverware to keep up with guest demands Sanitizes all areas as needed Answers customers questions accurately and professionally Attends to all guest needs with continuous follow up in communication Creates kid packets Assists with food running as needed Assists with resetting dining room before and after shift Ensures seating log is accurate at all times Performs other related duties as assigned

Competencies:

Communication

• Communication refers to the ability to inform orally and in writing, with clarity and good effect in English. It means to understand clearly and quickly when instructions or orders are received. It means judgment about what information is important and what is not, and what should be communicated, how, to whom and when. Customer Service
• Refers to the ability to satisfy the expectations and requirements of customers. Displays courtesy and sensitivity and responds promptly to service requests. Identifies customer needs and explains services clearly. Handles difficult situations. Initiative
• Refers to the ability to act and make decisions without the help or advice of other people. Teamwork
• Refers to the ability to bring about, cause or influence a joint action by a number of people to achieve a desired result.

Understands others quickly and can find common ground. Practices attentive and active listening. Has patience to hear people out and can accurately restate the opinions of others even when he or she disagrees. Provides the information people need to know how to do their jobs and to feel good about being a member of the team. Dependability

• Refers to the ability to be trusted or relied upon to act in the way required or expected

Experience and Requirements:

High school diploma or general education degree(GED) Previous experience helpful

Physical Demands:

To perform the essential job functions in this position it may require rigorous activity; grasping, writing, pushing, pulling, standing for long periods, walking, walking up and down stairs carrying heavy trays, bending, stretching, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 30/40 pounds.

Work Environment:

This associate must be able to work in hot, wet, humid and loud environment for long periods of time. The individual frequently works in an outdoor climate.

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Flexible spending account Free parking Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance