Cashier/Service BDC Representative

Cashier / Service BDC Representative - $16-$18/hr + Weekly Commission (Based on Experience)

Location:

1025 Main St, Holyoke, MA 01040

Schedule:

Monday-Friday | No weekends or nights Marcotte Ford, a proud family-owned dealership in Holyoke, is seeking a motivated Cashier / Service BDC Representative to join our customer-focused service team. This position is ideal for someone who is friendly, organized, and enjoys helping customers in a fast-paced environment. Work inside our state-of-the-art Service Facility and be part of a team that values both exceptional service and community involvement. We're more than a dealership—we're a trusted community partner. Join a company where customer care and local impact matter.

Compensation & Benefits Hourly Pay:

$16-$18/hr, based on experience Weekly commission opportunities Weekly pay Health, Group Life, Dental, & Vision Insurance Voluntary additional life, LTD, and Accident Insurance 401(k) with Company Match Paid Time Off & Paid Holidays Employee Discounts Paid Training Milestone Anniversaries recognized and celebrated Responsibilities Greet customers and provide excellent in-person and phone support Process customer payments accurately (cash, credit, warranty, etc.) Schedule service appointments and complete follow-up calls Make outgoing calls regarding appointments, service reminders, and updates Assist with closing repair orders and maintaining accurate documentation Keep the cashier and reception area clean, organized, and welcoming Support service advisors and management with administrative tasks Other duties as assigned What We're Looking For Customer service experience required (automotive is a plus) Strong communication skills and a positive, professional demeanor Ability to multitask in a busy environment High accuracy and attention to detail, especially when handling money Comfortable with computers and dealership software (training provided) Reliable, punctual, and team-oriented Valid driver's license required About Us Marcotte Ford is proud to support the Holyoke community through local events, school partnerships, and charitable initiatives. When you join our team, you're joining a workplace that treats you like family and values your contribution both inside and outside the dealership.