Cage Cashier Lead

SUMMARY The Cashier Cage Lead supervises the operation of the cashier area. They assist in the implementation and continuing administration of the GSR Reward Program by providing guests with information regarding program services and by performing related activities as assigned in accordance with program operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following: Responsible for controlling and accounting of transactions for the cage window and chip bank. Exhibit all conduct in accordance with Nevada Gaming Regulations and GSR policies and procedures, as well as all federal and state laws and regulations. Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors, and fellow team members. Perform guest and in house monetary transactions. Balance and issue bank to floor attendants, food and beverage, and hotel team members. Enter guest transactions into the company computer system accurately. Prepare paperwork, balance sheets, and documents in accordance with our standards and procedures and within the guidelines of internal controls. Transfer cash, chips, and checks between cage and departments in an accurate and efficient manner. Strictly adhere to department policies and procedures in order to maintain integrity of the cage operation. Comply with Federal 31 Procedures. Demonstrate a commitment to ensuring reasonable gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations. Display professional conduct, sound judgement, the highest level of professional integrity, and strong work ethic. Assist department team members in the balancing of their cash drawers at the beginning and end of their shift. Responsible for the safeguarding of all inventory and equipment. Assign cashiers for breaks and routine work duties. Effectively handle guest complaints and discrepancies; assures that all guests are dealt with in an efficient and courteous way. Assist other departments with any operational problems that pertain to the cashier/rewards department. Instruct team members in the proper performance of their duties and any pertinent information. Understand and respond to guests' needs. Brings service or operations problems to cage leadership. Double check all Title 31 paperwork on the end of the shift. Responsible for kiosk fills and reconciliation duties. Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES

Maintain excellent communication skills and interpersonal relations with guest, vendors, visitors, and team members. Fully understands and master's all duties of cashiering and rewards program. Acts as a role model to other team members. Ability of complex reading, writing, math, and task completion skills is required.

Must have the following skills:

following instructions, influencing others, memorization, problem solving, independent judgment, and decision making. Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate. Must be a minimum of 21 years of age. EDUCATION and/or

EXPERIENCE 1

year cashier and casino customer service experience is required or any combination of education, training, or experience that provides the required knowledge, skills, and abilities. Data entry and previous supervisory experience is preferred.

CERTIFICATES AND LICENSES

Must be able to maintain appropriate Gaming License.

PHYSICAL DEMANDS

While performing the duties of this job, the team member is constantly standing, bending over, frequently walking, crouching, and occasionally reaching overhead during the duration of their shift. Must be able to lift/carry 10lbs or less constantly. The team member will constantly have repetitive use of both feet and hands and require constant light and frequent firm/strong grasping motions. Finger dexterity of both hands will be constantly required. Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and moving objects. The noise level in the work environment is usually moderate but may be loud at times. Team Member may be exposed to dirt/dust, odor, and/or secondhand smoke. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.