Business Operations IT Subject Matter Expert (SME) - Sustainment & Aftermarket (Ground Combat Vehicles)

Business Operations IT Subject Matter Expert (SME) - Sustainment & Aftermarket (Ground Combat Vehicles) General Dynamics Land Systems United States, Michigan, Sterling Heights 38500 Mound Road (Show on map) Apr 08, 2026 Job Title Business Operations IT Subject Matter Expert (SME) - Sustainment & Aftermarket (Ground Combat Vehicles) Job Description The Business Operations IT SME supports sustainment and aftermarket activities for Ground Combat Vehicles, with a strong focus on business operations, compliance, and the effective use of enterprise applications such as Oracle eBusiness. This role acts as a key liaison between business stakeholders and IT, ensuring operational excellence and continuous improvement across sustainment processes. Key Responsibilities Functional Support & User Assistance Provide functional support to users of enterprise applications (Oracle eBusiness and others such as ECS/Liaison EDI software and UC!Web IUID application). Assist users in resolving issues related to software and hardware usage. Deliver hands-on training to users for proper utilization of fielded hardware and software. Offer expertise in the creation and maintenance of reporting tools available to end users. Customer Support Organization (CSO) Representation Represent the Customer Support Organization (CSO) across all GDLS Markets regarding requirements for software and hardware. Act as a liaison for CSO requirements when changes are proposed by

CSO, GDLS

Division IT, or other GDLS process centers. Coordinate and submit suggestions for hardware and software enhancements to drive business process innovation. Leadership & Implementation Provide leadership for activities required to implement new functionality within enterprise applications. Lead and manage IT projects supporting CSO operations, ensuring alignment and successful delivery. Technical Interface & Support Serve as the technical interface through the CSOIT Business Relationship Manager for technical hardware and software support. Monitor and troubleshoot government EDI integrations with GDLS applications. Support the development, modification, and upgrade of enterprise and sustainment applications. Continuous Improvement & Innovation Identify, recommend, and implement continuous improvement opportunities in business processes and supporting systems. Act as the

CSO IT SME

to realize the agenda of technical innovation, meeting customer needs and driving internal operational excellence. Reporting & Analytics Provide expertise in data management, analytics, and reporting to support informed decision-making and performance improvements. Artificial Intelligence (AI) Implementor Identify opportunities to integrate AI solutions to enhance sustainment and aftermarket operations. Collaborate with business and IT teams to design, develop, and deploy AI-driven tools and processes (such as predictive maintenance, intelligent data analytics, and process automation). Evaluate and recommend AI platforms and technologies that align with organizational goals. Lead pilot projects and proof-of-concept initiatives for AI adoption. Provide training and change management support to facilitate user adoption of AI tools. Monitor AI system performance and ensure solutions are scalable, secure, and compliant with relevant regulations. Job Requirements Experience Minimum of 7 years of experience in business operations, manufacturing, IT, or related fields. Prior experience in sustainment or aftermarket support preferred. Education Bachelor's degree required (preferred fields: Information Technology, Manufacturing, Business, or related disciplines). Technical Skills Strong expertise in Oracle eBusiness and related enterprise applications. Proficiency in ERP/Oracle CSO tools and reporting/query platforms such as COGNOS and OBIEE. Familiarity with AI platforms, machine learning concepts, and data science tools is highly desirable. Ability to efficiently troubleshoot and resolve technical and functional issues. Experience with EDI integrations and enterprise application support. Communication & Leadership Excellent oral and written communication skills; able to convey complex information clearly. Proven ability to lead discussions and present to cross-functional teams and stakeholders of varying sizes. Work Style Self-directed, highly organized, and attentive to detail. Demonstrated ability to work both independently and collaboratively in team environments. Strong customer service orientation, with prior experience in customer or supplier-facing roles preferred. Additional Attributes Strong problem-solving skills and a continuous improvement mindset. Ability to manage multiple priorities while maintaining high accuracy and thorough follow-up.