Business Operations IT Subject Matter Expert SME

Job TitleBusiness Operations IT Subject Matter Expert (SME) - Sustainment & Aftermarket (Ground Combat Vehicles) Job DescriptionThe Business Operations IT SME supports sustainment and aftermarket activities for Ground Combat Vehicles, with a strong focus on business operations, compliance, and the effective use of enterprise applications such as Oracle eBusiness. This role acts as a key liaison between business stakeholders and IT, ensuring operational excellence and continuous improvement across sustainment processes. Key ResponsibilitiesFunctional Support & User AssistanceProvide functional support to users of enterprise applications (Oracle eBusiness and others such as ECS/Liaison EDI software and UC!Web IUID application).Assist users in resolving issues related to software and hardware usage.

Deliver hands-on training to users for proper utilization of fielded hardware and software.

Offer expertise in the creation and maintenance of reporting tools available to end users.

Customer Support Organization (CSO) RepresentationRepresent the Customer Support Organization (CSO) across all GDLS Markets regarding requirements for software and hardware.

Act as a liaison for CSO requirements when changes are proposed by

CSO, GDLS

Division IT, or other GDLS process centers.

Coordinate and submit suggestions for hardware and software enhancements to drive business process innovation.

Leadership & ImplementationProvide leadership for activities required to implement new functionality within enterprise applications.

Lead and manage IT projects supporting CSO operations, ensuring alignment and successful delivery.

Technical Interface & SupportServe as the technical interface through the CSOIT Business Relationship Manager for technical hardware and software support.

Monitor and troubleshoot government EDI integrations with GDLS applications.

Support the development, modification, and upgrade of enterprise and sustainment applications.

Continuous Improvement & InnovationIdentify, recommend, and implement continuous improvement opportunities in business processes and supporting systems.

Act as the

CSO IT SME

to realize the agenda of technical innovation, meeting customer needs and driving internal operational excellence.

Reporting & AnalyticsProvide expertise in data management, analytics, and reporting to support informed decision-making and performance improvements.

Artificial Intelligence (AI) ImplementorIdentify opportunities to integrate AI solutions to enhance sustainment and aftermarket operations.

Collaborate with business and IT teams to design, develop, and deploy AI-driven tools and processes (such as predictive maintenance, intelligent data analytics, and process automation).Evaluate and recommend AI platforms and technologies that align with organizational goals.

Lead pilot projects and proof-of-concept initiatives for AI adoption.

Provide training and change management support to facilitate user adoption of AI tools.

Monitor AI system performance and ensure solutions are scalable, secure, and compliant with relevant regulations. Job RequirementsExperienceMinimum of 7 years of experience in business operations, manufacturing, IT, or related fields.

Prior experience in sustainment or aftermarket support preferred.

EducationBachelor's degree required (preferred fields: Information Technology, Manufacturing, Business, or related disciplines).Technical SkillsStrong expertise in Oracle eBusiness and related enterprise applications.

Proficiency in ERP/Oracle CSO tools and reporting/query platforms such as COGNOS and OBIEE.Familiarity with AI platforms, machine learning concepts, and data science tools is highly desirable.

Ability to efficiently troubleshoot and resolve technical and functional issues.

Experience with EDI integrations and enterprise application support.

Communication & LeadershipExcellent oral and written communication skills; able to convey complex information clearly.

Proven ability to lead discussions and present to cross-functional teams and stakeholders of varying sizes.

Work StyleSelf-directed, highly organized, and attentive to detail.

Demonstrated ability to work both independently and collaboratively in team environments.

Strong customer service orientation, with prior experience in customer or supplier-facing roles preferred.

Additional AttributesStrong problem-solving skills and a continuous improvement mindset.

Ability to manage multiple priorities while maintaining high accuracy and thorough follow-up. General Dynamics Land Systems is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race and/or ethnic background, national origin and/or ancestry, color, religion, gender, gender identity or expression, transgender status, sexual orientation, marital/parental status, age, military service, veteran status, disability, pregnancy/childbirth or related conditions, genetic information, or membership in any class protected by applicable law from discrimination in employment.