GPS Lead Technician

GPS Lead Technician Dallas, TX Job Details Full-time 1 day ago Qualifications Computer operation Management Computer literacy Mid-level GPS Supervising experience Decision making Technical skills instruction Productivity software Training & development Equipment inventory management Communication skills Technical Proficiency Under 1 year Customer complaint resolution Full Job Description Duties include the provision of general oversight and supervision for the GPS Central Monitoring Center, delivery of technical assistance to company staff and governmental agencies, and overall administration of the GPS/RF monitoring program. Works under general supervision while exercising independent decision-making authority.

ESSENTIAL FUNCTIONS

o Support GPS Division Assistant Manager in supervising of department. o Train all new employees on all devices and platforms. o Provide customer service to participants, supervision officers and senior court/county officials. o Investigate and resolve concerns presented by clients and referring agencies. o Responsible for GPS device inventory and ensuring adequate inventory.

Overnight Schedule:

Mon-Friday 11:30pm-7:30am o One (1) Customer service experience o Six (6) months of GPS monitoring experience o Strong verbal and communication skills and excellent interpersonal skills o Proficiency with Microsoft Office and other basic computer functions