High-Energy Customer Experience Specialist, Level III

Job Summary Are you a "people person" with relentless positive energy? Kuhlman Electric is looking for a High-Energy Customer Experience Specialist to join our Danvers team. This isn't a typical desk job; you are the heartbeat of our operations. You will be the primary point of contact for our clients, ensuring every interaction is handled with urgency, professional flair, and a "can-do" attitude. Key Responsibilities Drive the

Connection:

Act as the enthusiastic first point of contact for all inquiries via phone, email, and chat. Problem-Solve at

Speed:

Rapidly assess customer needs and provide "outside the box" solutions that exceed expectations.

Collaborative Sync:

Work closely with our High-Energy Dispatchers and field teams to ensure schedules are seamless and issues are resolved in real-time.

Total Ownership:

Take full accountability for the customer journey, from initial contact to follow-up, ensuring no detail is missed.

Brand Ambassadorship:

Radiate positivity and professionalism, representing Kuhlman Electric's values in every interaction.

Required Skills & Abilities Proven Success:

Minimum 7 years of experience in a fast-paced, service-oriented office environment (Customer Service or Call Center roles).

Education:

Associate degree required ; Bachelor's degree preferred.

Unstoppable Energy:

A self-starter who thrives in high-tempo environments and remains "calm, cool, and collected" under pressure.

Communication Mastery:

Exceptional verbal and written skills with the ability to build instant rapport with clients.

Tech Savvy:

Proficient computer skills with the ability to navigate CRM systems and master new software quickly.

Organizational Ninja:

Sharp attention to detail with the ability to multitask, prioritize, and manage time effectively.

Team Synergy:

Ability to work with high autonomy while remaining a vital, supportive part of a high-energy team. Why You'll Love Working at

Kuhlman Fun, Friendly Office:

A vibrant environment where energy is contagious!

Paid Holidays:

Heck yea!

Company Events:

Simply the best events around.

Comprehensive Benefits:

Health, Dental, and Vision insurance (the necessities, covered).

Retirement Plan:

Not that you'll ever want to leave, but we'll make sure you're ready when you do. Full-time position, Monday - Friday Kuhlman, It's

ELECTRIC!

! Ready to bring the sparks? !

Pay:

$26.00 - $31.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance

Work Location:

In person