Bilingual Energy Support Specialist, French Tesla
- 3.3 Buffalo, NY Job Details Full-time $15.12
- $33.
48 an hour 1 day ago Benefits Commuter assistance Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Flextime Adoption assistance Employee assistance program 401(k) matching Employee discount Benefits from day one Pet insurance Qualifications French Customer relationship building Phone communication English Mid-level Technical support Task prioritization Customer support CRM system proficiency Escalation handling 2 years Communication skills Client interaction via phone calls Full Job Description What to Expect Tesla is looking for a customer-focused, experienced, and motivated Energy Customer Support Specialist to join our Energy team in Berlin or Amsterdam. If you love helping people, are customer-centric, and technically skilled, we would love to meet you. As a Customer Support Specialist, you will act as the first point of contact for our customers, provide product information, answer questions, and resolve any problems that our customers might face. You'll mainly provide customer support for our home battery, the Powerwall and our residential EV charger, the Wall Connector. What You'll Do Provide the highest level of verbal and written (technical) customer support via telephone and email systems Evaluate the needs of customers and work in a creative, proactive manner to resolve technical and general support enquiries for our Energy products Determine the best course of action for all support activities Communicate customer concerns escalation team and others as necessary to resolve issues Accurately record issues and data into CRM/Support Systems What You'll Bring 2+ years of experience in a customer support role, experience in a technical environment is considered a plus Excellent written and verbal communication in English and French Ability to multi-task, prioritize, and manage time effectively Familiarity with Customer Relationship Management systems and practices Attention to detail and ability to work in a fast-paced environment Establish and maintain positive, cooperative, working relationships Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Expected Compensation Powerwall Customer Support Representative I
- $15.12
- $22.68/hour Powerwall Customer Support Representative II
- $16.56
- $24.84/hour Powerwall Customer Support Representative III
- $18.00
- $27.00/hour Powerwall Customer Support Representative IV
- $20.16
- $30.24/hour Powerwall Customer Support Representative V
- $22.32
- $33.
48/hour + cash and stock awards + benefits for all levels Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
