Director of Client Experience

Director of Client Experience at Superior Roofing Company Director of Client Experience at Superior Roofing Company in Scottsdale, Arizona Posted in 1 day ago.

Type:

full-time

Job Description:

Roofing experience is NOT required. (In-bound) Superior Roofing Company is building a modern virtual roofing sales system focused on speed, communication, and consultative presentations. Instead of relying on traditional in-home sales appointments, homeowners move through a structured virtual process where they receive roofing designs, pricing, material options, and project recommendations through scheduled video consultations. Our goal is to create a faster, clearer, and more organized homeowner experience. In many cases, a homeowner can move from first contact to a scheduled consultation within the same day. We are hiring an Executive Roofing Consultant to work closely with the Chief Revenue Officer (CRO) in conducting these homeowner presentations and guiding customers through roofing replacement decisions. This is not a high-pressure sales role. We are building a structured, consultative presentation process focused on communication, clarity, and homeowner trust. The role is best suited for someone who is highly organized, emotionally aware, technically capable, and comfortable managing conversations through video consultations and digital systems. What You Will Do Schedule virtual consultations with homeowners Prepare roofing replacement options, pricing, and recommendations Guide homeowners through a consultative decision-making process Work closely with the CRO and operations team throughout the sales cycle Manage customer communication, scheduling, and follow-up Maintain accurate CRM notes and pipeline organization Coordinate appointments and calendars within Google Workspace Create a professional and organized customer experience throughout the process What Makes This Opportunity Different Inbound appointments are provided by the internal team Virtual consultations are scheduled for our consultant team High-ticket $30,000-$150,000 residential roofing projects Structured presentation process and operational support Fast-moving environment with significant growth opportunity Opportunity to help shape the future virtual sales model of the company Ideal Background Consultative sales experience Presentation-heavy customer roles Customer-facing consulting or advisory experience Experience managing structured sales pipelines Strong organization and digital communication skills Communication, organization, and professionalism matter. Roofing experience is not required. Preferred Qualifications Experience conducting video or virtual consultations Familiarity with Google Workspace including Calendar, Meet, Docs, and Gmail Experience using CRM systems and managing customer pipelines Ability to manage multiple active customers and schedules simultaneously Strong written and verbal communication skills Background in psychology, negotiation, communication, or consultative sales is a plus Compensation Structure Base compensation plus commission structure on qualified appointments Total compensation potential: $65,000-$120,000+ Performance incentives tied to closed projects and customer experience outcomes Work Environment Remote or hybrid work environment Daily video consultations and internal coordination meetings Fast-paced and highly collaborative environment Equal Opportunity Employer Superior Roofing Company is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable laws.

Company:

Superior Roofing Company Location:

Hybrid Compensation:

$65,000-$120,000+ total compensation potential