Front Desk Team Member

Pickleball Kingdom is a premier indoor pickleball facility focused on delivering an exceptional member experience through high-quality courts, strong community engagement, and operational excellence. Position Summary The Front Desk is a hands-on role responsible for daily front desk operations, member engagement, day-to-day administrative execution. This role supports the Front Desk Manager and Front Desk Leads by ensuring systems, people, and processes run smoothly while creating a welcoming, professional environment for members and guests. This position is ideal for someone who is organized, proactive, detail-oriented, and people-focused. Someone with the ability to take photos and videos of club activities is a plus. Key Responsibilities Ensure all opening, closing, and cleaning procedures are completed during shift Ensure shift crossover log is complete each shift Understands member vs. non-member pricing Programming & Member Engagement Assist with spreadsheet maintenance of Pickleball 101 class participants Send weekly follow-up emails inviting participants to Beginner Open Play Teach Pickleball 101 classes as needed Actively engage members and help grow the pickleball community Marketing Materials, Signage & Promotions Design, print, and display flyers for club events and specials Oversee some social media posting Sales, Reviews & Community Growth Sell memberships and promote upgrades Encourage and respond to Google reviews Promote paddle and Pro Shop sales Support and motivate staff Build strong relationships with members and guests Qualifications 2+ years in customer service, hospitality Experience working in a gym/fitness center is a plus Strong organizational and administrative skills Comfortable with spreadsheets, email platforms, and POS systems Excellent communication and interpersonal skills Ability to manage multiple priorities in a fast-paced environment Availability to work flexible hours, including evenings and weekends Pickleball experience is a plus Ability to stand/walk 2-3 hours at a time Ability to lift/carry 50lbs occasionally Ability to kneel/bend What Success Looks Like Front desk operations run smoothly and consistently Inventory is accurate and within budget Members feel welcomed, engaged, and valued Marketing materials and signage are timely and professional Systems and processes are organized and reliable Why Join Pickleball Kingdom? Be part of a fast-growing brand in an exciting sport Take ownership of a highly visible leadership role Opportunity for growth into senior management Energetic, community-focused work environment Competitive pay and growth opportunities (location dependent)

Job Type:

Full-time Benefits:

Employee discount Flexible schedule Paid time off

Benefits:

Employee discount Flexible schedule Paid time off

Benefits:

Flexible schedule

Work Location:

In person