Membership Representative

POSITION SUMMARY

This position supports the work of the YMCA and its commitment to strengthening the community through youth development, healthy living, and social responsibility. Delivers excellent service to all members, guests, and program participants. The membership representative responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. The individual promotes a positive, professional and welcoming atmosphere by providing excellent customer service and exemplifying our YMCA values. The membership representative enthusiastically greets members and guests as they come into the YMCA, provides friendly and efficient service while conducting membership facility tours, and identifies appropriate entry points into programs provided by the

YMCA. OUR CULTURE

Our mission and core values are brought to life by our culture. In the Hot Springs Family YMCA, we strive to live our cause of strengthening communities with purpose and intentionality every day.

We are welcoming:

we are open to all. We are a place where you can belong and become.

We are genuine:

we value you and embrace your individuality.

We are hopeful:

we believe in you and your potential to become a catalyst in the world.

We are nurturing:

we support you in your journey to develop your full potential.

We are determined:

above all else, we are on a relentless quest to fortify our community, beginning with you.

ESSENTIAL FUNCTIONS

Be knowledgeable about all YMCA programs and sell them effectively. This includes being familiar with all current brochure information, upcoming events and other special activities. If information is not available, be responsible for obtaining the correct information, updating front desk resources, and providing information to members. Control access to the facility. Check in members entering the building by scanning membership cards and obtaining proper identification of guests. Maintain a working knowledge of wellness and trends in the fitness industry. Register for membership and/or programs by inputting data in the computer, collecting the proper payment and verifying the accuracy of information on YMCA forms. Enter all transactions accurately and completely into the computer system. Balance all end of shifts and report any discrepancies to supervisor. Maintain a supply of clean towels that should be available to members and guests at all times; do not allow a back log of dirty towels. Follow and enforce all YMCA procedures and policies, including: personnel guidelines, safety guidelines, facility access procedures and membership policies. Carry out emergency plans as necessary. Maintain a clean and safe YMCA. Take initiative to clean up/repair areas. Be dressed in appropriate attire and wear nametag at all times. Attend and remain current on all mandatory trainings and staff meetings. Be knowledgeable and supportive of the YMCA annual support campaign. Any other duties as assigned. Respond to emergencies.

YMCA COMPETENCIES

Communication & Influence Inclusion Functional Expertise Emotional Maturity

QUALIFICATIONS

Excellent interpersonal, communication, and problem-solving skills Ability to relate effectively to diverse groups of people from all social and economic segments of the community Basic computer knowledge CPR/AED certification (within 30 days of hire) Previous customer service, sales, or related experience preferred

WORK ENVIRONMENT & PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to perform all physical aspects of the position, including sitting, walking, standing, bending, reaching, and lifting 25 lbs . Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is moderate to high.

Job Type:

Part-time Pay:

From $11.00 per hour

Benefits:

401(k) Shift availability: Day Shift (Preferred) Night Shift (Required)

Work Location:

In person