Member Services Representative

Member Services Representative Coolidge Chamber of Commerce Coolidge, AZ 85128 Posted 13 days The Coolidge Chamber of Commerce is seeking a friendly, driven, and service-oriented Member Services Representative to serve as the primary point of contact for our members, visitors, and community partners. This role plays a vital part in supporting member satisfaction and retention, promoting chamber programs and benefits, and assisting with membership growth through outreach and engagement. The ideal candidate is a self-starter who enjoys working with people, thrives in a fast-paced environment, and is passionate about supporting local businesses and the community. ________________________________________ Key Responsibilities Member Support & Customer Service

• Serve as the first point of contact for chamber members, prospective members, and the public via phone, email, and in person
• Answer questions regarding membership fees, policies, programs, and benefits
• Resolve member concerns and complaints in a professional and timely manner
• Greet visitors and provide exceptional customer service to walk-in traffic ________________________________________ Membership Development, Sales & Retention
• Assist in achieving chamber membership goals established by the Executive Director and Board of Directors
• Register new members and support onboarding and orientations
• Utilize the City of Coolidge Business License list to contact prospective members through letters, phone calls, and personal visits
• Conduct regular membership retention calls, emails and visits as appropriate
• Review A/R and follow up
• Identify member needs and recommend ways the Chamber can better serve them
• Cross-promote and upsell chamber programs, events, and services Events & Community Engagement
• Participate in and staff chamber programs and events, including but not limited to: o Business After Hours o Luncheons o Ribbon Cuttings o New Member Orientations o Annual Events
• Represent the Chamber at community events, meetings, and functions as requested ________________________________________ Administrative & Office Support
• Maintain accurate membership records and database information
• Manage incoming and outgoing electronic communications
• Process payments at events and assist with administrative functions
• Prepare weekly, monthly, and annual membership reports
• Maintain knowledge of the Chamber's website and internal systems
• Recommend updates to procedures, forms, and letter templates as needed
• Maintain a clean and professional office workspace
• Perform other duties as assigned ________________________________________ Qualifications Education
• High school diploma or GED required Experience
• Minimum of 5 years of experience in customer service, sales, reception, or a related field
• Experience working with databases or information management systems preferred Skills & Abilities
• Strong communication, interpersonal, and relationship-building skills
• Ability to work effectively with all levels of management and the public
• Independent self-starter with strong problem-solving and analytical skills
• Motivated, professional, and service-oriented
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to manage multiple tasks in a fast-paced environment ________________________________________ Why Join the Coolidge Chamber of Commerce?
• Opportunity to support and engage with local businesses and community leaders
• Dynamic role with variety in daily tasks and community involvement
• Collaborative and mission-driven work environment
• Flexible part-time or full-time schedule ________________________________________ To apply, email cover letter and resume to, ceo@coolidgechamber.

org Job Details Seniority Level Some work experience (up to 5 years, non-manager) Area of Interest Business & Professional Industries Employment Type Full Time Number of openings 1 Hourly Salary Range $16.00 - $17.50