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Member Service Specialist
Job
Robert Half
Tucson, AZ (In Person)
Full-Time
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Job Description
Description We are looking for a Member Service Specialist to join our team in Tucson, Arizona in a contract-to-permanent capacity. This position serves as a key point of contact for members, delivering responsive support while ensuring a welcoming and attentive front-desk experience. The role also contributes to accurate membership administration, event support, and day-to-day coordination across internal teams to strengthen the overall member experience.
Responsibilities:
- Respond to member questions and concerns courteously, providing timely guidance and effective issue resolution.
- Explain membership offerings, renewal and transfer processes, and registration details for classes, meetings, and events.
- Support event and orientation logistics by assisting with coordination, guest arrival, and check-in activities.
- Manage membership record updates, including renewals, transfers, status changes, and other account adjustments with a high degree of accuracy.
- Maintain the membership database by entering and reviewing information carefully while safeguarding confidential data.
- Welcome visitors in the lobby, direct them to the appropriate assistance, and help keep the reception area organized and presentable.
- Partner with internal departments to support member-focused programs, services, and related initiatives.
- Provide administrative assistance to the Compliance Coordinator and other team members, including support for projects, retail transactions, and notifications for arriving Pearson testers.
- Participate in cross-training and take on backup coverage or special assignments as business needs require. Requirements
- Prior experience in customer service, member support, or a call center environment.
- Ability to manage email correspondence and assist customers clearly and professionally across multiple communication channels.
- Comfortable working across multiple browser windows and web-based systems in a fast-paced setting.
- Proficiency with Microsoft Excel and Microsoft Word for routine administrative and data-related tasks.
- Strong attention to detail when updating records, processing transactions, and handling confidential information.
- Proven ability to stay organized, prioritize responsibilities, and deliver a high level of service at the front desk or in a member-facing role.
- Capable of troubleshooting basic connectivity or access-related issues and escalating concerns when needed.