Community Resource Center Representative, Intermediate (Bilingual Spanish) - Lincoln Heights

Community Resource Center Representative, Intermediate (Bilingual Spanish) - Lincoln Heights Blue Shield of CA United States, California, Long Beach 3840 Kilroy Airport Way (Show on map) Apr 08, 2026 Your Role •This position is located at our Lincoln Heights Community Resource Center Location & require employee to work 5 days per week in the Lincoln Heights Community Resource Center - 2430 N. Broadway, Los Angeles, CA 90031• The Community Resource Center (CRC) team is responsible for managing the Blue Shield Promise Health Plan Information Resource Center (IRC) and jointly operating CRCs throughout Los Angeles County with L.A. Care. The IRC and CRCs connect members from both Blue Shield Promise and L.A. Care health plans, and the Los Angeles community, to classes and personalized services that foster community connections, address social needs, and keep people active, healthy, and informed. The Blue Shield Promise CRC Representative provides in-person support to Blue Shield Promise members and consumers who visit a CRC. That support includes, but is not limited to, health plan member services, explanation of benefits, linkage to enrollment assistance, and referral to social services and care planning. In addition, the CRC Representative assists with engaging members on select quality events and participating in CRC-sponsored activities. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning. Your Knowledge and Experience Requires at least 3 years of professional experience
Requires broad knowledge of operational systems and practices typically gained through extensive experience and/or education
Requires being bilingual in Spanish as demonstrated by successful completion of an oral language proficiency test
Requires at least 6 months of experience with Medi-Cal enrollment guidelines, specifically Medi-Cal renewal/redetermination process
Requires customer service background
Must demonstrate a positive attitude, flexibility, professionalism, and dependability in all workplace activities