Front Desk / Member Services Associate

Front Desk / Member Services Associate StretchLab Echo Park Los Angeles, CA Job Details Part-time $18 - $25 an hour 7 hours ago Benefits 401(k) Employee discount Flexible schedule Qualifications Retail sales transactions Customer communication Cold calling Greeting customers Fitness sales Cash register Venue guest services POS systems Full Job Description Front Desk / Member Services Associate StretchLab Echo Park About the Role You are the first point of contact for every member and guest at our Echo Park studio.

Your job is simple:

create a great first impression, keep the studio running smoothly, and turn interest into booked sessions and memberships. This role is fast-paced and customer-focused — perfect for someone who enjoys helping people feel welcome, staying organized, and hitting clear goals. If you want a front desk role where your work actually matters and results are noticed, you'll do well here. Responsibilities Greet members and guests and set a positive, professional tone. Manage bookings, schedule intro sessions, and support Flexologist assignments. Answer phones/texts/email promptly and clearly. Explain our services, membership options, and pricing. Convert walk-ins, inbound leads, and intro sessions into memberships or packages. Handle POS transactions and end-of-day closeout accurately. Maintain a clean, organized front desk and lobby. Support the Studio Manager with admin tasks and member follow-ups. Coordinate with Flexologists to minimize schedule gaps and improve flow. Requirements Customer service experience — fitness/wellness preferred but not required. Strong communication and people skills. Comfortable in a sales-supported role (we'll train you). Tech-savvy enough to learn scheduling and POS systems quickly. Reliable, organized, and professional under pressure. Able to work evenings and weekends as needed. Who Thrives Here People who actually like interacting with customers Organized multitaskers who don't freeze when it's busy Those who want to be part of a team, not just clock in/out Individuals energized by wellness and mobility (not required, but a plus) Compensation & Perks Competitive hourly rate Performance bonuses based on conversions Studio membership discounts Flexible schedules Clear growth pathways into sales, leadership, or operations roles Location We are hiring for: StretchLab Echo Park Candidates can specify preferred location or apply for both. To Apply Submit your resume and include: availability relevant customer service or sales experience preferred studio location (Echo Park and/or Hollywood)

Job Type:

Part-time Pay:

$18.00 - $25.00 per hour

Benefits:

401(k) Employee discount Flexible schedule Application Question(s): Which part of town do you reside in? Why would you be a good fit for the role?

Work Location:

In person