Teller/Member Service Representative

Teller/Member Service Representative Sonoma Federal Credit Union Santa Rosa, CA Job Details Full-time $37,000 - $46,000 a year 3 hours ago Benefits Paid training AD&D insurance Health insurance Dental insurance 401(k) Vision insurance 401(k) matching Employee discount Bereavement leave Life insurance Qualifications Microsoft Excel Serving clients Word processing Basic math Word embeddings Processing cash transactions Windows High school diploma or GED Organizational skills Certified Notary Public Typing Productivity software Full Job Description Member Service Representative Sonoma Federal Credit Union | Santa Rosa, CA Looking for More Than Just a Job? At Sonoma Federal Credit Union, we're looking for someone who enjoys helping people, learning new things, and being part of a close-knit team. Whether you're coming from customer service, retail, hospitality, banking, or another people-focused profession, we provide extensive training and support to help the right person succeed. We're a small, community-focused credit union where every employee makes a meaningful impact. Unlike large financial institutions, we are not driven by sales goals.

Our focus is simple:

doing what's best for our members and providing exceptional service. Because we're a small team, you'll have the opportunity to learn many aspects of the credit union business. No two days are exactly alike, and there is always something new to learn. What You'll Do Welcome and assist members with their financial needs Process transactions accurately and efficiently Open new accounts and answer member questions Assist with electronic transactions, checks, and account maintenance Support membership applications and IRA processing Answer phones and provide outstanding service to members Help create a positive, friendly, and professional member experience What We're Looking For We're seeking someone who is: Friendly, professional, and genuinely enjoys helping others Curious and eager to learn Reliable and punctual Comfortable working independently and as part of a team Detail-oriented with strong organizational skills Able to manage multiple priorities throughout the day Qualifications High school diploma required Spanish Speaking (Preferred) Minimum 1 year of customer service experience Minimum 1 year of cash handling experience Proficiency with basic math and financial calculations Proficient with Windows, Microsoft Word, and Excel Ability to type at least 20 words per minute Ability to lift up to 50 pounds Strong attention to detail and accuracy Must successfully pass a pre-employment drug screen, criminal background check, and credit check No prior banking or credit union experience is required. We will train the right candidate. Schedule Full-time, Monday through Friday 8-hour shifts scheduled between 8:00 AM and 6:00 PM Application Question Every member of our team brings unique talents, experiences, and perspectives that help make Sonoma Federal Credit Union a great place to work. When you apply, tell us about the unique skills, experiences, hobbies, talents, or strengths you would bring to our team. What makes you stand out, and how do you think it would help you contribute to our members and workplace culture? We look forward to learning what makes you unique.

Pay:

$37,000.00 - $46,000.00 per year

Benefits:

401(k) 401(k) matching AD&D insurance Bereavement leave Dental insurance Employee discount Health insurance Life insurance Paid training Vision insurance Application Question(s): If you were a customer walking into our credit union, what snack should we have available in the lobby? Tell me about a time you made someone's day better.

Language:

Spanish (Preferred)

License/Certification:

Certified Notary Public (Preferred) Ability to

Commute:

Santa Rosa, CA 95404 (Required)

Work Location:

In person