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Member Services Representative - Spring Valley
Job
(Confidential)
Spring Valley, CA (In Person)
$42,453 Salary, Part-Time
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Job Description
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The individual will work in ateam-orientedenvironment. For information on Y Employee Perks, click on this link:
Employee Benefits | YMCA of San Diego County (ymcasd.org)
American Red CrossAmerican Heart AssociationAmerican Safety & Health Institute YMCA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the YMCA is concerned about conviction that is directly related to the job, you will be given the opportunity to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego CountyOffice of Labor Standards and Enforcement.
WARNING:
Always be on the lookout for job scams! Learn more about identity theft Opens in new window Help information , opens a new window. First Job Previous Job 142 of 6,091 Next Job Last Job Share More Like This Between $17.75 and $20.41 Per Hour DOE (Depends on Experience) Member Services Representative - Spring Valley (Confidential)Occupation:
Ushers, Lobby Attendants, and Ticket TakersLocation:
Spring Valley, CA - 91978Job Type:
Regular, Part Time (Less than 30 Hours), Permanent Employment, Flexible ShiftPosted:
06/18/2026 Positions available: 1Source:
CalJOBSWeb Site:
CalJOBS Onsite /Remote:
Not SpecifiedUpdated:
06/20/2026Expires:
07/18/2026 Job #: 19857869 Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Work Onsite Full Time Education High School Diploma or Equivalent Experience 1 Month(s) Schedule Part Time Job Type Regular Duration Permanent Employment Shift Flexible Shift Benefits Job Description Help for Job Description. Opens a new window.Overview:
The Member Services Representativeis responsible forbuilding positive relationships among members, participants,volunteers,and staff, with the intent to increase membership. The Representative creates a positive image of the YMCA by providing excellent customer service, actively respondingto inquiries,questionsand needs, efficiently handlingcalls,and providingaccurateinformation. The Member Services Representative conducts memberinterviews with the intention of connecting members to membership and programs based on individual interests andgoals.The individual will work in ateam-orientedenvironment. For information on Y Employee Perks, click on this link:
Employee Benefits | YMCA of San Diego County (ymcasd.org)
Schedule Location:
McGrath Family YMCA - Spring Valley Open availability; must be available for 1 weekend dayResponsibilities:
Model the YMCA character values of caring, honesty,respectand responsibility in all aspects of positionresponsibilities, particularly through actions and conversation with members Educate members that the YMCA is a non-profit charitable organization Promote membership and programs and serve as an advocate for the YMCA Monitor access to facility by ensuring members and participants check-in upon arrival to the facility Answer all incoming phone calls in a courteous andtimelymanner; route incoming calls toappropriatedepartmentsand staff Engage in active listening with memberstobuild relationships, understand individuals goals andinterests and take the initiative toassistin the achievement of those goals Maintain working knowledge of branch and association programstocommunicate and shareinformation to members and participants Greet, interview, and tour future members using cause-driven sales and engagement techniques Using cause-driven sales and engagement techniques and proper administration procedures, accuratelyprocess all membership sales, membership upgrades/downgrades, and membership renewals Conduct member engagement and conversion efforts for all membership inquiries and tours which did notresult in a join Conduct member retention and communication effortsregardingdebt collection and membership renewals Accurately process branch insufficient payment collection transactions Process membership cancellation requests with the intent toretainmembers Implement,distributeand communicate all membership marketing campaigns and any sales relatedpromotions Connect members to specific programs and services; process program enrollments with the intent to increasememberutilizationof services Accurately process transactions and handle cash transactionsin accordance withcash handling, association,and branch policies and procedures Process program enrollment transfers and age overrides Build positive member relationships and cultivate member Y stories with the intention of increasingparticipation in our Ys Support Campaign Maintain working knowledge of scholarship programs, while actively encouraging andassistingmembers in thesuccessful completion of the application process Responsible for processing membership and program scholarship applications Enter data accurately andin accordance withassociation data entry procedures Responsible for completing end of shift procedures,balanceand account for all transactions Process program enrollment transfers and overrides in TREC when necessary Follow YMCA policies and procedures. Informappropriate staffof any policy or safety concerns Visual and auditory ability and willingness to respond to critical incidents and the physical ability to act swiftlyin an emergency and follow the branch emergency plan Ability to work as part of a team. Develops harmonious relationships with staff, members, guests and volunteers Other duties as assignedQualifications:
6+ months ofsales and relationship-building experience preferred Passion, enthusiasm, and commitment to the mission and cause of the YMCA An enthusiastic personality with the desire to serve members, volunteers, guests, participants and staff to create a culture of service within our centers Conflict resolution skills, and ability to demonstrate sound judgment and initiative Experience with basic Windows based applications Possess basic math, grammar, and spelling skills to complete transactions Ability to sit and stand for extended periods of time Licensing, state law and our government funders require that staff within YMCA of San Diego County be fingerprinted, prior to reporting to work, and include subsequent arrest notifications CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire and must be from one of the following certifying organizations:American Red CrossAmerican Heart AssociationAmerican Safety & Health Institute YMCA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the YMCA is concerned about conviction that is directly related to the job, you will be given the opportunity to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego CountyOffice of Labor Standards and Enforcement.