Member services supervisor

We are looking for a Member Services Supervisor to oversee a high-quality experience for members while guiding day-to-day service operations. This role combines team leadership, process improvement, and direct coordination of member programs to strengthen satisfaction, accuracy, and long-term engagement. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage service activities in a fast-paced office environment.

Responsibilities:

• Direct membership lifecycle activities, ensuring smooth enrollment, account maintenance, and separation processes with careful attention to service quality and accuracy.
• Coordinate the planning and support of member-facing activities such as meetings, training sessions, and industry events, representing the organization in a thorough and attentive manner.
• Create and refine engagement initiatives that improve the member experience, encourage continued participation, and support retention goals.
• Review service metrics and member input to uncover patterns, identify gaps, and propose practical improvements to internal workflows.
• Manage projects focused on strengthening member service operations, working closely with internal departments and outside vendors to deliver effective solutions.
• Coach, train, and support team members on service procedures, systems usage, and performance expectations, including ongoing development and feedback.
• Keep member communications, website materials, and vendor-related documents current, accurate, and aligned with operational needs.
• Maintain precise member records in business systems and recommend upgrades or process changes that improve efficiency, including enhancements related to ticketing and member management platforms.

For immediate consideration please call me directly, 508-205-2127 Eric Lebow