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Member Services Specialist
Job
Vida Medical Centers
Florida City, FL (In Person)
Full-Time
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Job Description
Join our Vida Medical Centers' Team , now with 1 Member Services Specialist position available at the Florida City location. Company with great benefits including paid time-off, holidays and bonus. Minimum of 1 year experience in this field is required for this position . The Member Service Specialist is to contribute to Vida Medical Center's membership growth by supporting sales strategies and promoting VMC services to potential candidates as well as maintaining high retention rates through excellent service to current members. Through scheduled center tours, potential new members will be able to see our center installations and services and meet the onsite administrative and clinical staff before becoming active patients. Initiate and maintain positive relationships with patients and co-workers. Greet patients in a friendly, professional manner using company greetings formats. Consistently follow department guidelines for patient identification in every call or physical contact with a patient; ask for full name and date of birth. Provide extraordinary customer service to all members throughout the entire length of membership as well as internal and external staff. Handle inbound and outbound calls using company greetings formats in a professional, courteous, and timely manner. Address callers' needs which may include resolving issues and educating callers. Complete courtesy visits and center tours for potential members, showing them the various services and center staff. Deploy marketing strategies to promote Vida Medical Centers with the ultimate goal of contributing to VMC's membership growth. Be fully trained, familiar, and remaining up to date with VMC services and partner HMO benefits, making sure you always provide accurate information to potential and active members. Identify prospects' individual needs and interests and focus the conversation on the most suitable services based on their needs. Screen potential members about their healthcare requirements. Collaborate with affiliated insurance agents and brokers to assist patients in selecting the most suitable health plan. Assist new members with PCP changes by calling the HMO health plan with the patient present. Answer incoming phone calls as needed to respond to inquiries made by patients or prospects generated from marketing campaigns, events, social media, TV/radio ads, billboards, etc. When applicable, transfer phone calls to the appropriate department or send a message to the correct personnel via the EMR system. Assist patients by scheduling, canceling and/or confirming appointments and transportation.