Member Service Representative - I

Member Service Representative - I Home-Tech - 4.5 Fort Myers, FL Job Details Full-time From $18 an hour 1 day ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Qualifications Record keeping Microsoft Excel Customer relationship building Microsoft Outlook Sales Phone communication Customer service Filing Client services Customer support Multi-line phone systems 1 year Communication skills Entry level Customer complaint resolution Client interaction via phone calls Full Job Description Employee Owned Home-Tech is seeking a Full-Time Member Service Representative with exceptional interpersonal skills, who is dependable and organized. If that's you, we would love to have you join us! Schedule is Monday - Friday with the possibility of a few Saturdays. We provide high-quality service for residential appliances and A/C here in SWFL. This individual would be responsible for assisting our members with service-related questions, renewal assistance, computer entry, filing, and general office work. We are a family & community-oriented company that encourages our employees to grow, right along with Home-Tech.

Responsibilities:

Identify and assist customers' needs Build rapport with the customer Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies General knowledge of computer programs (i.e outlook, Microsoft Excel, Corel) Ability to answer a multi-line phone system

Requirements:

Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Ability to adapt/respond to different types of characters in a friendly and helpful manner Excellent communication and presentation skills Ability to multitask, prioritize, and manage time effectively Ability to work well as a team Motivated to grow within the company Individual must be punctual and professional Minimal Sales Experience is a plus

About Home-Tech:

Employee Owned Established in 1981 Leader in air conditioning and appliance repair, sales, installation, plumbing & electrical, and Service Agreements Offers outstanding, concierge-type customer service Highly popular Service Agreement membership program Member Appliance Centers in Fort Myers and Bradenton near Lakewood Ranch Servicing Lee, Collier, Charlotte, Sarasota & Manatee Counties Employee Benefits and HR Services Stock - EMPLOYEE

OWNERSHIP

Medical, Dental, Vision, Hospitalization, Life, and Disability Insurance PAID Holidays PAID Vacation 401(k) with

Employer Match Voluntary Benefits Employee Assistance Program Health Savings Accounts Flexible Spending Account Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift

Experience:

Customer service: 1 year (Required)

Work Location:

In person