TELECOMMUNICATOR

Job Description Help for Job Description. Opens a new window. ALL1000 Complete assignments/special The member will successfully complete all assignments projects as directed and/or special projects to specifications as directed and within the specified time frame, budgetary requirements (if applicable), and applicable general. ALL1001a Maintain work areas/vehicles The member ensures that their work area/vehicle is clean, organized, safe and presentable in accordance with agency policies and procedures. ALL1005 Participate in training, As applicable, the member actively participates in seminars/conferences as training classes, seminars, and simulations exercises (if directed/required applicable) designed to enhance job specific skills, knowledge, and abilities or to fulfill specific requirements. ALL1006 Attend shift briefings or staff The member is on time for and attends shift briefings or meetings as required/directed staff meetings, recording all pertinent information and directives, and providing superiors and colleagues with job/shift related information. CM1503 Assist and coordinate emergency The member assists in the coordination of personnel assignments. and other agencies during emergency situations in accordance with agency policies and procedures. CM1504 Process wrecker requests and The member will receive and correctly process or maintain wrecker files. forward all wrecker requests and the appropriate corresponding information to the designated supervisor. If applicable, the member will accurately maintain the wrecker files in accordance with agency policies. CM1506 Coordinate communications with The member will effectively communicate with other other law enforcement agencies law enforcement agencies and in house personnel to ensure proper coordination of multi-agency efforts, relaying and securing information as requested, maintaining constant contact with established point to point frequencies and performing any other services as required. CM1509 Utilization of communications The member locates appropriate resource materials, resources. including as applicable, Plat maps, computer applications/databases, phone books, grid books and other appropriate sources/documents within a reasonable amount of time and provides inquiring person correct information in accordance with agency policies. CM1510a Route calls to the proper authority. The member will promptly route calls to the proper authority in accordance with agency policies. CM1511c Track and monitor The member will accurately track, monitor, and deputies/designated personnel document all deputies and other designated personnel's activities as required during their tour of duty in accordance with agency policies. CM1512 Respond to and request assistance The member promptly requests and/or responds to from another agency. another agency for assistance in accordance with agency policy utilizing the most appropriate and efficient communication mechanism/system for communicating with the particular agency involved. CM1513a Receive and enter complaints into The member accurately completes CAD system entries CAD system. for service calls in a timely manner and in accordance with agency policies/procedures. CM1514 Process request for watch order The member will receive requests for watch order checks/extra patrols. checks/extra patrols and will accurately complete and submit WO/EP forms by end of the shift or as otherwise designated in accordance with agency . CM1515 Prioritize calls. The member will correctly discriminate between emergency / non-emergency calls and effectively prioritize calls for service according to agency policy. CM1516a Operate telephone The member operates the telephone consoles/switchboard console/switchboard, answering the calls in a courteous and professional manner, assisting callers as appropriate, determining the nature of the call and transferring the call to the appropriate personnel in accordance with agency policies. CM1516b Operate the 911 console The communications officer will correctly operate the 911 computer console ensuring that the appropriate agency responds to the caller or the appropriate personnel are dispatched to the scene in accordance with agency policies. CM1516c Operate two-way radios The member correctly and efficiently utilizes the two-way radio system according to agency policy and applicable standards to provide and maintain effective communications with agency personnel. CM1516d Dispatch calls for service. The member correctly and promptly dispatches appropriate unit(s) to respond to calls for service based on priority, location, and resource availability. The member provides/updates the responding unit and/or supervisors with all available pertinent information consistent with agency policies. CM1516e Disseminate emergency The member effectively disseminates information communications information received over the National Warning System Terminal from FEMA and the National Weather Service to all appropriate personnel/agencies. CM1517b Run

NCIC/FCIC

inquiries The member correctly operates

NCIC/FCIC

computer to standards mandated by state/federal authorities, receiving and disseminating accurate information to the authorized personnel in a timely manner consistent with agency policies. If applicable, the member accurately interprets retrieved criminal history information, hits, entries, and responses for documentation/records updating purposes. CM1517c Dispose/send for disposal of The member will properly dispose of or send to Central

NCIC/FCIC/CJIS

data Records for disposal

CJIS/NCIC/FCIC

entries, cancellations, and cleared or modified records/teletypes/bolos pursuant to applicable user agreement rules/regulations and agency policies/procedures. CM1517f Process hit confirmation request The communications officer will correctly receive, process, and complete requests for hit confirmation within 10 minutes and according to

NCIC/FCIC

rules/regulations and agency policies/procedures. CM1517h Conduct DHSMV inquiries The member responds to Department of Highway Safety and Motor Vehicles check requests, correctly retrieving and disseminating the requested information in a timely manner pursuant to applicable policies and regulations. CM1518b Review/route/disperse incoming The member will carefully review bulletins, requests for teletype messages service, and other information received from criminal justice agencies via teletype and will promptly take appropriate action as necessary, routing and dispersing the request to the appropriate personnel or assigning it to a subordinate/co-worker for follow up pursuant to agency policies/procedures and applicable state/federal rules/regulations. CM1520 Notify agencies of robberies and The member notifies surrounding agencies of robberies priority events. and priority events in a timely manner consistent with agency policies with the goal of promoting Officer Safety and enhancing apprehension potential. CM1521a Maintain The member maintains accurate and up to date communication/dissemination logs. communications/dissemination logs pursuant to all applicable State/user regulations and agency policies/procedures. CM1530b Process/assist in processing The member correctly processes and/or assists in warrants after hours correctly processing warrants service after hours pursuant to agency policies/procedures. CM1530c Process/assist in processing civil The member correctly processes and/or assists in injunctions after hours correctly processing civil injunctions after hours pursuant to agency policies/procedures. LE5075b Testify at trials, hearings, grand The member testifies at trials, hearings, grand juries, juries or depositions. and depositions, and answers all questions in a truthful, and impartial manner without volunteering additional information other than that requested in accordance with general orders. SP7011 Inform superiors of events and Accurate information addressing events or critical activities in progress. issues are accumulated and disseminated to higher authority without delay. SP7018 Demonstrate positive working The member demonstrates congenial, respectful, and relationship with colleagues and productive behaviors and attitudes towards others in other units within the HCSO. working relationships with colleagues and other agency members. SP7027 Demonstrate positive working The member will work effectively by initiating, relationship and act as liaison with developing and maintaining a channel of colleagues both intra/inter agency. communication with both inter/intra agency members to ensure that continuity and operational efficiency is obtained through accurate and timely dissemination of information consistent with agency strategic plan and policy. SP7046b Train new members As applicable, the member provides accurate and complete information and coaches new members as well as members of other agencies and/or volunteers in order to ensure task performance is to standard and in accordance with agency policies. The member procures or provides training in compliance with all applicable local, state, and federal statutes SP7053a Perform duties during absence of The member will possess sufficient knowledge and will supervisor/superior/co-worker correctly perform all the designated duties and assume all responsibilities as required in the absence of the assigned supervisor/superior/co-worker or during periods of work overload in accordance with agency policy, procedures and supervisory direction.

POLICY PL1000

Accepts supervision, direction, The member responds to supervision, guidance, feedback, and guidance direction, and feedback of superiors in a positive, receptive manner and in accordance with general PL1001 Grooming and dress The member is appropriately groomed and attired so as to present a professional image in accordance with general orders. PL1002 Abide by Code of Conduct The member will conduct him/herself in an ethical and professional manner, abiding by the established code of conduct as stipulated in general orders. PL1003 Leave and Attendance The member will follow all leave and attendance related policies/procedures, including, but not limited to arriving on time, working the entire shift, submission of vacation and member requests, notification of supervisor regarding absence from work due to illness or untimely incidents. PL1005 Message return/follow-up As applicable, the member will check their assigned mailbox, telephone/electronic messages (email) responding to messages in a prompt and professional manner. PL1006 Operation and care of equipment The member properly operates and cares for equipment within the specified parameters and in accordance with general orders. PL1007 Human diversity awareness The member demonstrates an understanding, consideration, and respect of cultural, religious, and gender differences when interacting with the public and colleagues. PR1000 Knowledge, interpretation, and The member has the ability to read, interpret, follow application of General Orders and apply general orders as related to the job performed by the incumbent and demonstrate this knowledge via oral or written testing if required and in daily job performance. PR1002i Self initiated activity The member demonstrates self initiated activity in order to contribute to goal achievement consistent with agency vision pursuant to agency policies. PR1005a Problem solving The member has the ability and appropriate judgment to look beyond surface issues to identify and analyze problems and develop effective responses and solutions to resolve such problems. PR1006a Verbal communications The member conveys verbal information / instructions / directives / commands in a clear, concise, and intelligent manner. PR1006b Written communications Written communications are accurate, concise, legible, and timely. PR1006c General comprehension skills The member has the ability to understand, interpret, and carry out directions in an efficient manner. The member understands and correctly interprets written and verbal instructions and is able to interpret non-verbal cues in order to maximize listening and comprehension. PR1006d Correct forms/reports The member is able to select, complete, and apply the usage/application correct forms/reports for the various situations/purposes/occurrences according to their area of responsibility and pursuant to agency policies/procedures and any applicable local/state ordinances/statutes. PR1007 Team building skills The member demonstrates a conscientious effort in achieving and contributing to organizational goals as compared with individual goals. PR1024d Ability to The member demonstrates the ability to receive/comprehend/transmit listen,comprehend and respond to all dispatch codes dispatch codes and transmit information in a clear and articulate . PR1024e Communications multi-tasking The member is able to simultaneously perform multiple stress/non-stress conditions communications tasks to standard under both stressful and non-stressful conditions. PR1024h Emergency medical dispatch (EMD) The member demonstrates adequate knowledge and skills skills in providing EMD pre-arrival instructions pursuant to applicable agency policies/procedures. PR1033a Computer/software/office The member demonstrates adequate knowledge and equipment skills/knowledge skill in the use of office equipment and/or computer peripherals including as applicable: word processor, spread sheet, data-base, specialized computer program software/systems, printer, copier, and any other equipment required to perform position tasks. PR1033b Job specific information systems The member is able to accurately enter and/or retrieve entry/retrieval skills information from job specific applicable computer systems in a timely manner. PR1033c Keyboard (typing) skills The member demonstrates an adequate typing/keyboard performance level (speed and accuracy) as required to keep up with the work load. PR3005 Knowledge of geographical The member is knowledgeable as to the jurisdiction physical/geographical location of the major structures, buildings, institutions, and intersections within the county. PR4001b Time management skills The member efficiently organizes, prioritizes, schedules, and manages daily work activities, tasks, and special assignments. NS001 General Comprehension Skills The member has the ability to understand, interpret, and carry out directions in an efficient manner. NS002 Code of Conduct The member will conduct him/herself in an ethical and professional manner, abiding by the established code of conduct as stipulated in general orders. NS003 Communications The member conveys verbal information / instructions / directives / commands in a clear, concise, and intelligent manner. Written communications are accurate, concise, legible, and timely. NS004 Time Management Skills The member efficiently organizes, prioritzes, schedules, and manages daily work activities, tasks, and special assignments. NS005 Knowledge, Interpretation, and The member has the ability to read, interpret, follow Application of General Orders and apply general orders as related to the job performed by the member and demonstrate this knowledge via oral or written testing if required and in daily job performance. NS006 Interpersonal Skills The member demonstrates a polite, helpful, courteous, and professional image when engaged in any activity with the public, fellow members and members of other agencies. NS007 Leave and Attendance The member follows all leave and attendance related policies/procedures, including, but not limited to arriving on time, working the entire shift, submission of leave requests, notification to supervisor regarding absence from work due to illness or untimely incidents. NS008 Appearance The member projects a positive and professional image in grooming, hygiene, and dress in accordance with general orders. NS010 Safety The member applies safe practices consistent with assignment in the performance of their duties. NS011 General Task Performance The member performs tasks as identified in job descriptions. NS012 Human Diversity Awareness The member demonstrates an understanding, consideration, and respect of cultural, religious, and gender differences when interacting with the public and colleagues. Must be Authorized to work in the UNITED STATES