Member Services Representative

We are looking for a service-driven Member Services Representative to support members in Tallahassee, Florida within the Financial Services industry. This Long-term Contract position is ideal for someone who enjoys building trust, handling day-to-day banking needs, and guiding members toward solutions that support their financial goals. The role blends transaction support, account assistance, and relationship-building in a fast-moving branch environment where professionalism and accuracy are essential.

Responsibilities:

• Build strong member relationships by learning about financial needs and suggesting suitable banking products, services, and account options.
• Handle routine and complex transactions accurately, including deposits, withdrawals, transfers, payments, and account updates for consumer and business accounts.
• Explain digital banking tools and self-service resources so members can confidently access and manage their accounts.
• Contribute to membership and deposit growth by identifying opportunities to deepen relationships and recommend relevant savings solutions.
• Support branch coverage by assisting with both teller activities and platform-based member service tasks as traffic and staffing needs change.
• Follow established security and compliance procedures, remain alert to unusual activity, and help reduce exposure to fraud and operational risk.
• Participate in outreach efforts to reconnect with members, increase engagement, and uncover additional service opportunities.
• Assist with daily branch operations such as opening and closing tasks, resolving balancing issues, and supporting team service objectives.
• Maintain current knowledge of financial products, regulatory expectations, and internal procedures through ongoing training and development.