Member Services Representative- COP

Member Services Representative- COP

UNIPRO FOODSERVICE INC AND SUBSIDIARIES

Atlanta, GA Job Details 15 hours ago Qualifications Customer communication Windows High school diploma or GED Database software proficiency Full Job Description SUMMARY The Member Services Representative is responsible for accurately entering Member tilted sales orders, managing customer service issues, and supporting the UniPro Centralized Billing programs. This position plays a key role in the sales and marketing process for the department, communicating information and program details to assigned Members toward providing excellent customer service support. This position will also drive accuracy and break down business barriers to facilitate volume and earned income growth for Member participants.

ESSENTIAL FUNCTIONS

Receive, input, code, process and confirm UniPro Member centralized billing orders for canned goods, frozen fruits and vegetables, and bulk sugar or commodity beef, commodity pork, seafood and poultry. Ensure that established guidelines and procedures for order entry are followed; Minimizes and eliminates coding and processing errors which may have a financial impact on business. Represents assigned Members to resolve all order issues, and or issues associated with any invoiced charges involving product, pricing, allowances, freight, etc. As directed by Category Managers or Members apply earned income values to orders. Work to influence Members to increase Member participation in canned, frozen and sugar centralized billing programs by monitoring member purchases on a weekly basis and identifying new sales opportunities; communicates status information to Supervisor. •Account Representative may be asked to process orders for additional product categories. OR Work to influence Members to increase Member participation in beef, pork, and seafood tilted sales programs by monitoring member purchases on a weekly basis and identifying new sales opportunities; communicates status information to Supervisor. •Account Representative may be asked to process orders for additional product categories. Understand and enforce internal and external claims guidelines and procedures. Communicate order status information to Members on a timely basis and communicate shortages/substitutions as early as possible. Arrange transportation requirements of Member orders with Logistics personnel and assist in the coordination of pool truck shipments to maximize delivery efficiency. Provide Members with information regarding industry trends, market conditions, deals, and UniPro Purchasing Allowance (UPA) programs while monitoring Member participation. Assist accounts receivable and accounts payable department personnel on all aspects of billing resolutions and "pass throughs". Assist Canned, Frozen, and Grocery Departmental personnel with merchandising new programs and spot buys, maintaining up-to-date pricing, solicitation of replenishment, and managing Member commitments. OR Assist COP Departmental personnel with merchandising new programs and spot buys, clearing Block and Rake Buys, maintaining up-to-date pricing, solicitation of replenishment, and managing Member commitments. Communicate daily with Suppliers on Member orders to insure timely deliveries.

SUPERVISION GIVEN AND RECEIVED

Reports directly to Member Services Supervisor - Commodity Protein

INTERNAL/EXTERNAL CONTACTS

Internal contact with Unipro personnel in Category Management, Member Development, Logistics, Finance & Accounting, Quality Assurance, and Marketing. External contact with assigned Members and Supplier partners.

OTHER FUNCTIONS

May be required to participate as attendee of training programs to increase product knowledge and develop sales skills. May be required to travel to Member food shows and/or UniPro Purchasing Conferences and company events on a limited basis (