Bilingual Member Service Specialist

Job Overview We are seeking a dynamic and bilingual Member Service Specialist to join our team! In this energetic role, you will serve as a vital link between our organization and our diverse customer base, providing exceptional service in both English and Spanish. About Us We are a Christian organization guided by values of integrity, service, and compassion. Our Member Services team provides comprehensive support at every stage of the membership. We go beyond standard service, we act as trusted partners, building lasting relationships and creating meaningful experiences rooted in care and respect. As a growing startup, we are continually refining our systems and processes, so adaptability and a willingness to embrace change are essential. If you value faith-inspired principles, enjoy delivering outstanding support, and are passionate about helping others, we offer opportunities to help you grow both professionally and personally. Role Overview The Member Services Specialist provides white-glove service to our clients. This role requires professionalism, attention to detail, and a heart for service. You'll manage Franchisees' inquiries with grace and efficiency while supporting daily operations that reflect our mission to serve with excellence.

Key Responsibilities Core Duties Member Communication:

Member Services Specialist handle all inbound and outbound member communications. Ensure they are responded to promptly, questions are answered accurately, and information is clearly communicated. Follow up on open items to ensure timely resolution and a positive experience.

System Accuracy:

Navigate CRM and client systems efficiently and accurately.

Knowledge Application:

Maintain a strong understanding of member programs to provide clear and effective assistance.

Additional Responsibilities Administrative Support:

Assist with operational and administrative tasks as needed.

Project Support:

Participate in special projects aligned with business priorities.

Process Improvement:

Recommend and refine best practices to enhance efficiency and service quality. Schedule Monday

• Friday 8:30am-5pm Preferred Experience Prior experience in Healthcare or Insurance HIPAA and PHI knowledge Customer service experience is a

MUST Benefits & Culture Professional Growth:

Opportunities for education, leadership development, and access to a national discount network.

Faith-Aligned, Caring Culture:

Guided by Christian values, we foster a respectful, supportive, and collaborative workplace. Every team member is valued, empowered, and expected to serve with integrity, professionalism, and compassion. Join Us We believe in serving others faithfully and building long term success for our members and our team. If you are looking to combine professional excellence with purpose driven work, and want to be part of building something meaningful while advancing into greater responsibility, we invite you to apply and make a lasting impact.

Job Type:

Full-time Work Location:

In person

Pay:

$24.00

• $28.

00 per hour

Benefits:

401(k) AD&D insurance Bereavement leave Dental insurance Employee assistance program Employee discount Gym membership Health insurance Life insurance Opportunities for advancement Paid time off Paid training Prescription drug insurance Vision insurance

Language:

Spanish (Required)

Work Location:

In person Bilingual Member Service Specialist Kennesaw, GA 30144 $24

• $28 an hour
• Full-time $24
• $28 an hour
• Full-time Job Overview We are seeking a dynamic and bilingual Member Service Specialist to join our team!

In this energetic role, you will serve as a vital link between our organization and our diverse customer base, providing exceptional service in both English and Spanish. About Us We are a Christian organization guided by values of integrity, service, and compassion. Our Member Services team provides comprehensive support at every stage of the membership. We go beyond standard service, we act as trusted partners, building lasting relationships and creating meaningful experiences rooted in care and respect. As a growing startup, we are continually refining our systems and processes, so adaptability and a willingness to embrace change are essential. If you value faith-inspired principles, enjoy delivering outstanding support, and are passionate about helping others, we offer opportunities to help you grow both professionally and personally. Role Overview The Member Services Specialist provides white-glove service to our clients. This role requires professionalism, attention to detail, and a heart for service. You'll manage Franchisees' inquiries with grace and efficiency while supporting daily operations that reflect our mission to serve with excellence.

Key Responsibilities Core Duties Member Communication:

Member Services Specialist handle all inbound and outbound member communications. Ensure they are responded to promptly, questions are answered accurately, and information is clearly communicated. Follow up on open items to ensure timely resolution and a positive experience.

System Accuracy:

Navigate CRM and client systems efficiently and accurately.

Knowledge Application:

Maintain a strong understanding of member programs to provide clear and effective assistance.

Additional Responsibilities Administrative Support:

Assist with operational and administrative tasks as needed.

Project Support:

Participate in special projects aligned with business priorities.

Process Improvement:

Recommend and refine best practices to enhance efficiency and service quality. Schedule Monday

• Friday 8:30am-5pm Preferred Experience Prior experience in Healthcare or Insurance HIPAA and PHI knowledge Customer service experience is a

MUST Benefits & Culture Professional Growth:

Opportunities for education, leadership development, and access to a national discount network.

Faith-Aligned, Caring Culture:

Guided by Christian values, we foster a respectful, supportive, and collaborative workplace. Every team member is valued, empowered, and expected to serve with integrity, professionalism, and compassion. Join Us We believe in serving others faithfully and building long term success for our members and our team. If you are looking to combine professional excellence with purpose driven work, and want to be part of building something meaningful while advancing into greater responsibility, we invite you to apply and make a lasting impact.

Job Type:

Full-time Work Location:

In person

Pay:

$24.00

• $28.

00 per hour

Benefits:

401(k) AD&D insurance Bereavement leave Dental insurance Employee assistance program Employee discount Gym membership Health insurance Life insurance Opportunities for advancement Paid time off Paid training Prescription drug insurance Vision insurance

Language:

Spanish (Required)

Work Location:

In person