Customer Service Representative - State Farm Agent Team Member

Benefits:

Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development

ABOUT OUR AGENCY

Our agency opened in 2019 and is a close-knit team of four who are focused on growth, positivity, and supporting one another. Before becoming an agent, I worked in healthcare, earned my MBA, and was later recruited by State Farm. That experience gave me a strong foundation in leadership and service, which shapes the way I run the office today. Our office has a welcoming feel (my dog even comes to work!) so we keep things friendly and upbeat while still staying focused on results. We stay active in the community by participating in Chamber events, local parades, and town activities. Being present and involved locally is important to us. For our team, we offer a gym membership, licensing paid up front, and a strong emphasis on work-life balance. We are only in the office Monday through Thursday, which helps create flexibility and focus. Family always comes first here, and we work hard to support and motivate one another. Our culture is energetic, positive, and growth-oriented. We're looking for someone who is hungry to excel and ready to take their career to the next level. A positive attitude is a must—there's zero tolerance for negativity. If you're eager, driven, and ready to grow in a supportive and upbeat environment, this could be a great fit for you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Chelsea Stutzman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions.

QUALIFICATIONS

Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.