Member Experience Advisor (Service Agent)

Member Experience Advisor (Service Agent) AAA Hoosier Motor Club - 3.3 Indianapolis, IN Job Details $18 - $20 an hour 1 hour ago Benefits Health savings account Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Property & Casualty License High school diploma or GED Productivity software Property insurance knowledge Full Job Description

ABOUT AAA HOOSIER

Since its creation in 1902, AAA has become one of North America's largest membership organizations. Today, AAA Hoosier provides roadside assistance, travel services, exclusive member discounts and benefits, and trusted financial and insurance services to nearly 400,000 Hoosiers. To learn more about AAA Hoosier offers, visit www.hoosier.aaa.com. At AAA Hoosier, we are committed to delivering exceptional member experiences through teamwork, growth, and a people-first culture. Here's What is in it for

YOU:

A company culture that provides training and learning opportunities. A brand that you can be proud to be part of. A culture that will challenge you to be your best.

Health / Dental

/ Vision benefits. Paid Time Off. Paid Holidays. Corporate Incentive Plan (CIP) Company provided LTD & Basic Life Insurance. Service Anniversary Recognition. Free AAA Plus Membership. Generous 401k w/ company match. Company provided HSA dollars. Member Experience Advisor (service agent)

Licensed Personal Insurance Services Position Overview Compensation:

$18.00-$20.00 per hour, based on experience

Bonus Opportunity:

Annual incentive bonus eligible

License Requirement:

Active Property & Casualty (P&C) License required As a Member Experience Advisor, you will provide personalized insurance support and guidance while delivering exceptional service to our members. This role focuses on relationship management, policy servicing, retention, and helping members protect what matters most. Successful candidates are solution-oriented, relationship-driven, and thrive in a fast-paced environment.

Key Responsibilities:

Deliver exceptional service across phone, email, and digital channels. Process policy changes, endorsements, billing requests, and account updates. Conduct policy reviews and provide coverage recommendations. Support retention efforts through proactive member communication. Resolve member concerns with a focus on first contact resolution. Maintain accurate policy documentation and account records. Collaborate with internal teams and carrier partners to support member needs.

Qualifications/Education and Experience requirements:

Active Property & Casualty (P&C) License required. HS diploma or GED required, bachelor's degree preferred ; three (3) years insurance, customer service, or related experience required or combination of education and experience. Effective communication and critical thinking skills Ability to manage multiple priorities in a fast-paced environment. Working knowledge of Microsoft Office products Experience with agency management systems preferred . Strong commitment to delivering outstanding member experiences. Join a team where you can grow your career while making a meaningful impact on our members every day. Connect with

AAA Hoosier:

Facebook:

www.facebook.com/aaahoosier

Company Website:

www.hoosier.aaa.com