Member Services Representative

Jackson Purchase Energy Cooperative (JPEC) is seeking a Member Services Representative to join our team. Ideal candidates must have strong interpersonal communication skills and demonstrate good public relations. The Member Services Representative answers incoming calls and assists walk-in members in a prompt, courteous, and efficient manner ensuring that calls are properly and promptly completed. Prepares documents, mails and distributes written correspondence and reports. Prepares and completes business forms, documents, reports and computer spreadsheets, and assists in the maintenance and retention of member and accounting files to enable efficient retrieval of documents. Provides information to members by understanding and effectively communicating disconnect process, demand and energy usage (billing determinates), and electric rates. Secures and researches data to process new services, transfers, disconnects, reconnects and maintains member files on an ongoing basis to ensure that the information is accurate and the member is billed correctly. Initiates member deposit and/or membership refunds and applies interest on member's account when applicable. Open and process mail as required. Processes completed service orders received by the operations department in a timely manner. Promotes cooperative programs, products, and services. Performs cashiering responsibilities and other job duties. Ideal candidates must have strong interpersonal communication skills, ability to work under pressure, and be dependable. Must be able to interact effectively with members and deal with people under difficult circumstances. Must be able to work overtime, beyond normal shift and during emergencies (e.g. evenings, weekends, holidays, etc.) and be on call for work in all weather conditions. Ability to communicate verbally with members in a courteous manner. Required to operate a computer keyboard and mouse daily. Ability to sit for extended periods of time, regularly lift up to 25 pounds, occasionally over 45 pounds. Successful candidate must have a valid driver's license, maintain good attendance/punctuality record, be able to travel, and participate in designated training programs when necessary.

Education/Experience Requirements:

• High school diploma or equivalent required. Associates degree or vocational/technical degree preferred. • A minimum of one-year relevant job experience with emphasis in dealing with the public by phone and face-to-face is preferred. JPEC offers competitive salaries and excellent benefits. Qualified candidates should submit their cover letter, resume, and three professional references.

Note:

This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or working conditions associated with the role. Jackson Purchase Energy is an equal opportunity employer

Job Type:

Full-time Pay:

$24.00 - $24.50 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift Day shift People with a criminal record are encouraged to apply Application Question(s): What days of the week are you available to interview? Are you available to work from 7am to 4pm Monday through Friday? How many years experience do you have dealing with the public by phone?

Education:

Associate (Preferred)

License/Certification:

Driver's License (Required)

Work Location:

In person