Membership Engagement Specialist

MassBio is seeking a dynamic and relationship-driven Membership Engagement Specialist to support the growth, retention, and overall experience of our member community. This role is central to fostering strong connections with member organizations, enhancing engagement, and delivering value throughout the member lifecycle—from recruitment and onboarding to ongoing relationship management. The ideal candidate is highly organized, personable, and proactive, with a passion for building meaningful relationships and supporting a mission-driven organization in the life sciences ecosystem. Key Responsibilities Member Relationship Management Build and maintain strong relationships with member organizations, serving as a primary point of contact Develop rapport with key stakeholders across member companies to understand their needs and goals Proactively engage members to increase participation in MassBio programs, events, and initiatives Track and monitor member engagement and identify opportunities to deepen involvement Member Onboarding & Experience Lead onboarding for new members, ensuring a smooth and welcoming introduction to MassBio Educate members on available benefits, resources, and opportunities for engagement Maintain accurate membership records and ensure timely follow-ups Membership Recruitment & Growth Support membership recruitment efforts by identifying and engaging prospective member organizations Assist in outreach campaigns and follow-up with leads Collaborate with internal teams to communicate the value of MassBio membership Dues & Administrative Support Assist with membership dues collection, including invoicing support and follow-up communications Maintain organized records of membership status and payment tracking Support reporting on membership metrics and trends Events & Programming Plan and host member engagement activities such as lunch-and-learns, networking events, and informational sessions Coordinate logistics, speaker engagement, and member communications for events Represent MassBio at events and facilitate meaningful connections among attendees Content & Materials Development Create and update membership materials, including onboarding guides, presentations, and promotional collateral Collaborate with marketing and communications teams to ensure consistent messaging Contribute to newsletters, email campaigns, and other member communications Qualifications Bachelor's degree or equivalent experience 2-4+ years of experience in membership, customer success, account management, or related field Strong interpersonal and communication skills with the ability to build trust and rapport Excellent organizational skills and attention to detail Experience coordinating events or programs is a plus Proficiency with CRM systems and Microsoft Office/Google Workspace Preferred Attributes Self-starter with a proactive and collaborative mindset Ability to manage multiple priorities in a fast-paced environment Interest in the life sciences, biotech, or nonprofit sector Strong problem-solving skills and a member-first approach Why Join MassBio Opportunity to support a leading voice in the life sciences community Collaborative and mission-driven team environment Exposure to a diverse network of innovative organizations Compensation The expected salary range for this role is $70,000- $80,000 per year. Offer amounts are determined by factors such as experience, qualifications, and other job-related factors permitted by law. Salary will be commensurate with experience, qualifications, training,and market. Benefits include, employer-sponsored 401k, and competitive healthcare plans.

Qualifications:

Qualifications Bachelor s degree or equivalent experience 2-4+ years of experience in membership, customer success, account management, or related field Strong interpersonal and communication skills with the ability to build trust and rapport Excellent organizational skills and attention to detail Experience coordinating events or programs is a plus Proficiency with CRM systems and Microsoft Office/Google Workspace Preferred Attributes Self-starter with a proactive and collaborative mindset Ability to manage multiple priorities in a fast-paced environment Interest in the life sciences, biotech, or nonprofit sector Strong problem-solving skills and a member-first approach