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Member Services Representative Part-Time
Job
YWCA of St. Paul
Saint Paul, MN (In Person)
Part-Time
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Job Description
Summary of Position:
Support daily operations of YWCA St. Paul's Member Services Desk by welcoming visitors, providing customer service, maintaining a safe and clean environment, and assisting with member inquiries. This position will report to the Director of Health and Fitness Center Operations.Principal Duties and Responsibilities:
Fitness Center Member Services - 95%- Greet and assist members, guests, and program participants in a friendly and professional manner
- Answer phone calls, respond to questions, and provide accurate information on programs, memberships, and services
- Manage member check-ins, account access, sales transactions, and maintain accurate records and reports
- Promote and process sales of memberships, services, and proshop items
- Support administrative tasks such as filing, printing, creating signage
- Monitor and assist with facility cleanliness, restock supplies, and report safety or maintenance concerns
- Assist with locker/towel service tracking and inventory
- Address member concerns promptly and help promote participation in programs and services
- Open or close the facility as assigned
- Perform other duties as needed YWCA Agency - 5%
- Align with and promote YWCA's mission, vision, core values, guiding principles, equity statement, commitment to health equity and contributing to agency communications.
Minimum Qualifications:
- At least 6 months of experience in customer service/sales.
- Commitment to providing exceptional customer service to members and guests.
- Comfort and self-confidence in engaging prospective members.
- Strong verbal, written, and interpersonal communication.
- Ability to work with and communicate with people of diverse backgrounds.
- Strong problem-solving skills and self-motivation.
- Strong attention to detail and commitment to accuracy.
- Proficient in Microsoft Office applications and ability to learn and work on databases.
- Ability to maintain confidentiality and manage sensitive information.
- Reliability in attendance and responsibility.
Preferred Qualifications:
- Friendly, reliable, and customer-service oriented
- Comfortable with basic computer systems
- Interest in health, wellness, or community programs
- Ability to multitask in a fast-paced environment
- Gym/Health Club experience
Benefits:
- Gain valuable technology and customer experience in a non-profit setting
- Work with an enthusiastic and dedicated team
- Receive mentorship and guidance from experienced professionals
- Receive free YWCA St.
Work Schedule:
- Shift times vary